Technical Documentation Writer
Current• Write, edit, review, and publish products content on the Adaptive Website Framework team to make sure all content passes editorial guidelines and quality for websites. • Editorial review on product articles, html codes, and overall content creation.• Ensure that all content meets the editorial guidelines and quality standards UX designers and developers set.• Write, edit, and publish product communications, canned responses, authorable workflows, agent articles, and articles for product users.• Write, edit, and publish internal communications and announcements for agents.• Communicate project details with Product Support Managers and other product SMEs • Stage content in the client’s agent communication tool• Review content for accuracy to editorial guidelines and quality.• Manage content/assets for multiple products, to ensure workflow, quality, and publishing targets are met.