Manages the BGL Balikbayan Cargo. Able to increase balikbayan customers from 100 to 5,000+ customers in 4-year period. Established good relationship with numerous B2B companies. Increased sales of balikbayan from 5,000 AED to 700,000+ AED. Reviewed employee performances and set goals to each staff members periodically and provided needed resources to improve outcomes in our products and services. Resolve customer concerns that arises related to their cargo, services, etc.

Communicated travel information clearly and accuratelyBuilt a rapport with customers and proposed preferred products and services based on their account history and adherenceProvided a high level of customer service and client relations based on outstanding communication and interpersonal skillsDisplayed professionalism and product knowledge, which contributed to an increase in client satisfactionAssisted with projects and other administrative duties for top managementBooked flight, hotel and car arrangements via e-mail and phoneUtilized SABRE travel computer system

 Submit and ensure the processing of all types of applications and paperwork to the local government bodies, including but not limited to visit visas, employment or residence visas, Trade License, labor permits, etc. Proactively manage the timely renewal of all Employment Visas and Labor Permits Send employees a notification on documentation required prior to their visa/labor card expiring Manage the visa checklist as when the rules on visa/labor changes To renew all company related licenses prior to their expiry date. Make sales with the objective of acquiring new and additional clients and cash business  Maintain excellent relations with clients/customers and provide support and assistance ensuring that all travel requirements are handled efficiently Checking details and rate in Sabre Opening new Quotas Cancellation of employees

Scheduled and confirmed appointments for entire management teamMonitored and evaluated program activities towards targeted goals.Provided administrative, financial, and logistical support to several different projects.Maintained and managed activities, commitments, and deliveriesPlanned the time table schedule of business, personal and weekend eventsEfficiently managed telephone calls, emails and collected/ sort mailManaged and scheduled complex calendar for business, non-profit, household, childrenStreamlined agendas and accomplished 340 items in 7 weeksDetailed orientated assignments.Formulated action plans to achieve them effectivelyManaged all calls, collected and sorted mailMaintained daily task list, arranged meeting, and made appointments with individuals on a priority basis

Encoding air and sea cargo shipments, Sending email transaction and follow up of cargo in the Philippines. Prepare reports in daily cash collections and some incoming and outgoing expenses, Present customers with an attractive promotions and answering inquiries with regards to the cargo forwarding. Managing the office operations, arranging the staff overtimes for all UAE branch offices (Dubai, Abu Dhabi, Sharjah), arrange payment for any official business transaction (office stationeries, Petrol, petty cash, payment to brokers.) Provides good customer service relationship. Handling Philippines Shipments Sending Emails (Client –regarding the deadlines of the Shipments) Maintaining and Organized file for the Operations and Administration Department Answer the telephone and transfer call to the appropriate individuals divisions or DepartmentMaintaining and Organized file for the Operations and Administration Department