Maricel Ramos

Maricel Ramos Email and Phone Number

Finance and Business Analyst
Maricel Ramos's Location
Valenzuela, National Capital Region, Philippines, Philippines
About Maricel Ramos

I am a team player, committed to a successful customer service, who possesses a long track record of working in various roles and ability to communicate professionally at all levels. I have a highly organized approach and a great desire to contribute to the ongoing success of the company. I have a reputation for delivering a high quality and personal service to both junior and senior work colleagues. Aside from being always available, I also have a strong background in office management and administration.

Maricel Ramos's Current Company Details

Finance and Business Analyst
Maricel Ramos Work Experience Details
  • Ibm Business Services Inc
    Finance And Business Analyst
    Ibm Business Services Inc Jul 2017 - Aug 2020
    Pasig, National Capital Region, Philippines
    Handled order management for a US Telco B2B Account, managed projects for VPN and BVOIP. Team POC and an interim Subject Matter Expert, facilitated trainings and validated orders for IP Toll Free. Also, a Tester for Local Compliance Testing to ensure that control points are being followed.Achievements:• Successfully led our team and awarded for excellence in leadership.• Promoted and assigned to handle projects for newly acquired customers that requires keen attention and prioritization.
  • Alorica
    Voice And Data Services Manager
    Alorica Apr 2015 - Jul 2017
    Mandaluyong City
    Managed orders for US Telco B2B Account, handled orders for BVOIP and IP Toll Free. Handled escalations from clients and sales group. Achievements:• Consistently submitted accurate orders for IP Toll Free. • Achieved 100% in validation score card. • Endorsed by the client and management when the account was transitioned to IBM.
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  • Sykes
    Customer Service Representative
    Sykes Jan 2008 - Jan 2012
    Quezon City, National Capital Region, Philippines
    Moderated contents for a search engine account, screened incoming pictures, messages ensuring compliance with regulations and guidelines. Handled customer inquiries and other concerns.Achievements:• Consistently met target and awarded as one of the top agents.• Diligently reports to office and recognized for having perfect attendance.
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Maricel Ramos's current role is Finance and Business Analyst.

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