Maricel Llanzana-Mendiola Email & Phone Number

Metro Manila, Philippines

I proactively identify and reach out to potential customers, introducing them to our services.♦ Handle calls and initiate meaningful conversations about how to enhance sales and optimize Amazon listings. ♦ Conduct email reach-outs to initiate conversations with potential clients and introduce them to MyAmazonGuy's offerings.♦ Arrange conference video calls for Account Executives to engage with clients in more detailed conversations regarding the opportunities and choices to enhance their sales by enlisting the services of MyAmazonGuy.

Philippines

Customer Service - Team Leader for various campaign/programs

Philippines

Spearheading a culture of customer-centric excellence at Amazon Customer Support, I fostered satisfaction and loyalty through every interaction. With a lengthy record of leading a diverse team spread across geographic boundaries, I made the development of the associates a top priority. Coached to a deep understanding of Amazon values and dedication to service, I provided targeted mentorship to ensure my team consistently exceeded performance metrics while developing an understanding and empathetic perspective of the unique needs of each customer. Implementing impactful action plans based on data-driven insights, I was able to optimize workflows and the customer experience. Ultimately, through creating an environment of collaboration and support, I united a team that worked seamlessly together to achieve excellent service and a positive impact on the customers and the business.

Wynsum Bldg, Emerald Avenue, Ortigas Center, Pasig City

Pasig City