Maricena Bilan Email & Phone Number

Cyprus

In my role as a Social Media Manager and Executive Virtual Assistant, I was responsible for building and managing the founder's social media accounts, including Facebook Group, Instagram, and TikTok. I developed and executed a detailed content calendar, skillfully editing and posting content to enhance our digital presence. My efforts in SEO significantly boosted our online visibility, and I played a key role in redesigning the company's brand aesthetic, creating new brand guidelines and kits. I also streamlined digital resources to improve efficiency for both our team and clients. Additionally, I provided technical support during weekly Facebook Live Streaming and assisted in setting sales appointments, contributing to both our digital engagement strategy and sales success.

London, England, United Kingdom

From June 2020 to July 2023, I embraced a role that blended lead generation, digital marketing, and executive support, aligning closely with the strategic goals of the company's CEO and COO. My responsibilities spanned reaching out to potential leads through Instagram, Facebook, and LinkedIn, and managing responses across multiple platforms, including email.I enhanced our online presence through targeted SEO efforts and designed Notion templates to streamline client processes. Understanding and addressing the unique challenges of potential leads was a key part of my role, as I was coordinating with Sales Closers to schedule and remind them of calls. Additionally, I managed the scheduling of podcast guests and drove collaborations and partnerships with various brands, demonstrating my capability in nurturing professional relationships and executing strategic initiatives. This period honed my skills in multitasking, strategic communication, and provided me with a rich experience in both digital marketing and executive support.

Texas, United States

I played a pivotal role in driving business growth by developing and implementing innovative salesstrategies. I conducted in-depth analyses of sales territories to optimize them for our company's services and actively recommended policy improvements. A significant part of my role involved collaborating with a Salesforce Developer to enhance our internal tooling. This collaboration led to the creation of optimized sales workflows and an automated emailing system, greatly improving efficiency. My effectiveness in these initiatives was underscored by consistently closing over 300 client invoices per month, demonstrating a successful blend of strategy, innovation, and operational management.

Toronto, Ontario, Canada

I spearheaded the lead generation efforts, ensuring efficient client onboarding and the systematic management of our company's administrative and client procedures. I played a key role in onboarding and training new sales hires, aligning closely with the CEO/Owner for strategic business development and improvements. My responsibilities also extended to comprehensive project management, emphasizing coordination and clear communication across the company, a role that demanded a blend of strategic insight, operational acumen, and strong interpersonal skills.

Washington County, Rhode Island, United States

I managed my client's social media accounts across platforms like Facebook, Twitter, Instagram, and LinkedIn, and was responsible for updating their website and digital requirements across all New York franchises. I regularly crafted and uploaded blogs to enhance our content strategy, and actively engaged with leads on social media. My role also involved assisting with the layout and formatting of essential documents using Google tools, implementing new Standard Operating Procedures (SOPs) across teams, and ensuring quality control in dispatchers' daily calls. This position demanded a dynamic combination of creative content management, strategic digital updates, and operational efficiency.

Makati, National Capital Region, Philippines

I began my journey with AT&T DirecTV as an Account Associate in the Dotcom Support division, where my primary responsibilities included assisting customers with the relocation of their DirecTV services to new locations. This role also entailed addressing customer queries and providing detailed information to enhance their understanding and satisfaction with our services. Additionally, I skillfully handled misrouted calls, ensuring they were directed to the appropriate departments for efficient resolution.Subsequently, I transitioned to AT&T DirecTV Reconnects, where my role evolved to focus on assisting customers with reconnecting their services. Here, I also managed inquiries and disputes related to final bills, offering clear and helpful guidance. A key part of my responsibilities in this new position was persuading customers to retain or reconnect their services, instead of discontinuing them, leveraging my strong communication skills and comprehensive understanding of our service offerings to enhance customer satisfaction and loyalty.