Marichu Fariñas Email & Phone Number

Taguig, National Capital Region, Philippines

● Monitoring revenue and keyword ranking of listing under assigned brands.● Monitoring and maintaining administrative and brand-specific metrics dashboard.● Monitoring of sales ranking between competitors on Amazon marketplaces.● High brand familiarity for easy deployment of updates to CSRs.● Assign timelines to tasks including reports to project stakeholders, managers, and team members.

Taguig, National Capital Region, Philippines

● Supervise and Coordinate the Customer Service / Sales Team.● Responsible for ensuring that the group achieves the Service Level Agreements via communication of requirements and regular feedback on the performance of the team.● Ensures that agents have the knowledge, skills, and equipment required to carry out the function effectively and efficiently.● Addresses resolve and escalate problems as appropriate.● Attends operations/ quality meetings with the client either face to face or via conference calls.● Monitors, coaches and trains employees as required.● Rewards and Disciplines employees as required.● Currently supervising a team of 20 consultants for an e-commerce customer service oriented account.● Analysis of data generated for coaching purposes.● Conduct pre/post-shift meetings with team-building exercises.● Take corrective and preventive actions.● Act as an interface between the team and Management.● Cascade process-related updates from the client and the Management.● Facilitate huddle sessions and team building.