Maricris Pignataro Email & Phone Number

Greater Chicago Area

• Responsible for managing with ISG’s offshore Recruiting teams. This includes daily interaction and communication with a top-notch ISG recruiting team and enterprise level client.
• Leads ISG’s Business Process Outsourcing team which includes onsite customer interaction along with management of an offshore team.
• Monitors service level performance of the account and interfaces with relevant key personnel in the various organizations/ processes in relation to managing performance.
• Work closely with the Account Manager(s) to ensure that KPIs and service levels agreed with the client are met.
• Conceptualize and implement an operational framework for Global resource management practice across the ISG organizations in the US and Philippines.
• Participate in various research and business development opportunities with new and existing clients of ISG.

Greater Chicago Area

• Business Professional with over 9 years of Global Resource Management, Recruitment, HR and Finance/ Accounting Shared Services, BPO, Project Management and Client Relations experience.Roles and Responsibilities include:
• Responsible for coordinating with ISG’s onshore and offshore Recruiting teams. This includes daily interaction and communication with a top-notch ISG recruiting team and enterprise level client.
• Work closely with the Account Manager(s) to ensure that KPIs and service levels agreed with the client are met.
• Conceptualize and implement an operational framework for Global resource management practice across the ISG organizations in the US and Philippines.
• Participate in various research and business development opportunities with new and existing clients of ISG.
• Provide support and expertise in ISG’s Business Process Outsourcing initiatives.

Greater Chicago Area

Since 1991, ISG has contributed to the success of a long and growing list of Fortune 500 customers across a wide range of industries including healthcare, medical, pharmaceutical, banking, retail, transportation, telecommunications, and more. We provide three essential IT-related services:OnDemand Consulting – ISG is your single source for project.

An experienced business professional with extensive knowledge, background, and 8+ years experience in Human Resources, Finance and Accounting, Operations Management, Audit & Business Controls, client engagement, vendor management as well as project management. Six Sigma Champion certified.

March 2009 to May 2010Client: Sara Lee · Acts as a Single Point of Contact (SPOC) of the Delivery Project Executive and the client on any account-specific deliverables and issues for the smooth implementation of services provided to them· Responsible and accountable for the overall management of the account ensuring satisfaction of client base by meeting.

Client: Procter & Gamble- Accountable for the overall management of P&G account ensuring satisfaction of client base by meeting business commitments and client deliverables.- Managed financial performance of the account in accordance with planned budgets.

Client: Procter & Gamble- Managed team to ensure efforts lead to the prompt payment, control and audit of P&G's expense claims.- Identified opportunities for improving efficiency and effectiveness along with cost saving opportunities.

Client: Procter & Gamble- Responsible for coordinating all Employee Services matters including (Payroll, Benefits, Compensation, Employee Data and Travel Services).- Coordinated with P&G HR Managers and Employee Services Leads.

Client: Procter & Gamble- Managed exception handling/high-level issue resolution, working alongside with the Operations Managers and Global Service Managers.- Interfaced with governance teams on systemic or design issues.

Client: IBM EMEA/Canada- Provided management with independent and objective assessments of IBM's system of internal controls including proactive support to improve internal controls.- Conducted monthly Sarbanes-Oxley (SOX) compliance and validation testing including report preparation/assessment and issue resolution.- Prepared action plans and conducted.

Client: IBM United Kingdom (travel to UK was included in this assignment)- Responsible for managing timely and accurate processing of all Business Travel Expense transaction for the client while ensuring all service levels were met.- Escalated any operational/application issues to EMEA Expense reimbursement level 2 process owner.- Worked with Group Lead to.

Client: Procter & Gamble Philippines- Managed corporate credit card process (application, cancellation, remittance and maintenance) for client in coordination with American Express.- Conducted monthly balance sheet reconciliation for all accounts owned.- Ensured all advances were settled by employees in a timely manner.- Responsible for evaluating the.

Procter & Gamble - Global Business ServicesClient: Procter and Gamble Singapore and Malaysia- Responsible for providing critical information to the markets handled regarding expense report related services such as policy compliance and performance on service level agreements.- Analyzed travel spend and potential cost-saving measures.