Marida Bivens Email & Phone Number

Atlanta Metropolitan Area

Rome, Georgia, United States

During this role, I manage company’s daily operations by implementing improvement plans to attain center operations production targets and observe net yields. In addition, I oversee processes to boost long-term success by assuring completion of tasks and keeping accuracy of records. In addition, I leverage effective interpersonal skills while training manager trainees for Assistant Manager role and serving as Champion/Sponsor to ensure maximum coverage during key hours and increase work productivity.Key Accomplishments: ► Boosted submission rate and retained audit certifications from various agencies, such as FDA, GHA, ETC, by identifying challenges and providing solutions regarding timely submission of center’s trackwise deviation management tasks in coordination with Assistant Manager of Quality and by delegating AMQ tasks.►Administered over 90 employees, involving three Assistant Managers and two Supervisors while maintaining improved workflow efficiency.►Minimized processing time from 160 to 80 minutes for 3K customers each week, streamlining administrative processes.►Complied with company’s SOPs and federal, state, and local regulations while hosing audits from regulatory agencies, including FDA, OSHA, ETC.►Managed budget of more than $10M and distributed resources accordingly to attain business goals.►Supervised all soft goods and office supply inventories to increase customer service efficiency and decrease investment.►Adhered to strict confidentiality guidelines while overseeing personal information encompassing personnel, donor, and center information.►Represented company in community and other businesses, local publications, and vendors.►Surpassed predefined goals and objectives by generating record-breaking collections in 2017.►Drove participants’ continued growth during pre-and post-expedition program by recognizing development Items for participants to enter into workday.

Southfield, Michigan, United States

As an Assistant Operations Manager, I evaluated accounting and financial data to fulfill center goals and supported tasking and scheduling production area employees' duties. Apart from this, I identified and resolved customer complaints and guaranteed customer satisfaction. Performed research and assessed data to increase centers’ quality and efficiency.Key Accomplishments:►Acquired in-depth understanding of all financial aspects of company, involving annual budgets and monthly finances.►Collaborated with management to oversee, supervise, and accomplish center production goals.►Partnered with outside contractors to maintain facility upkeep and ensure smooth operational workflow.►Led efforts to recruit, train, counsel, and interview several successful leaders in cooperation with center manager.►Coordinated in identifying ideas for developing marketing and advertising promotions to boost production.

Roseville, Michigan, United States

At CSL Plasma, I improved staff performance and productivity by organizing tasks and encouraging learning opportunities. While leveraging effective communication skills, I developed and maintained working relationships with external vendors. With strategic aptitude, I boosted production by directing marketing and advertising initiatives.Key Accomplishments:►Assured processes performance as per company's set standards by accomplishing quality operations skillset comprising error management, tracking and trending, and CAPAs.►Gained training and developed vast understanding of quality standards to improve center quality.►Represented center and company at community-sponsored events while aiding community service representative.

Southfield, Michigan, United States

Oak Park, Michigan, United States

Oak Park, Michigan, United States

Ann Arbor, Michigan, United States

During this role, I ensured quality, systems, and processes improvement to meet and exceed accreditation standard of 80% by observing class retention rates and promoting student retention. In addition, I collaborated and oversaw training activities, policies, and processes to propel institution success. Further, I utilized textbooks and practical applications in lab settings to encourage progress in more ways as compared to academic learning. Key Accomplishments:►Taught 50+ courses in medical record documentation, prepared lab reports, and conducted vital signs examinations of patients.►Maximized institution productivity via implementing contemporary teaching strategies, such as instructional resources through guest speakers, field trips, videos, PowerPoint presentations.►Addressed teaching challenges while coaching medical terminology, anatomy and physiology, medical office procedures, and computer applications.►Fostered positive learning environment and offered open-door policy for students showing willingness for mentorship.►Guided pupil in CPR and First Aid coursework attain vital certifications; interacted in medical community to arrange internships.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.3

Bachelor Of Science - Bs, Business Administration And Management, General, 3.1

Ma-Medical Assistant, Medical/Clinical Assistant, 3.0

Master Of Business Administration - Mba