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Maride Dean is listed as Workforce Management Analyst | Freelance Professional Resume Writer | Call Center Supervisor at Create Your Resume, based in Bremerton, Washington, United States. AeroLeads shows a matched LinkedIn profile for Maride Dean.
Maride Dean previously worked as Freelance Professional Resume and Cover Letter Writer at Create Your Resume and Workforce Management and Forecasting Analyst at Allianceone. Maride Dean holds Associate’S Degree, Business Administration And Management, General from Heald College-Portland.
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Over ten years of experience working in call centers and call center management. Built two support teams in different call centers, establishing productivity metrics and approval qualifications for a team of up to 60 rotating agents. Developed dozens of reports on schedules, call volume, call drivers, quality assurance, and other metrics and KPI’s. Additionally, I have six years of experience in freelance resume writing. I earned my Associates's Degree in Business Administration in 2011 and have since taken multiple independent courses learning to craft professional resumes and cover letters. .
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Bremerton, Washington, United States
Founded in 2016, I write professional, customized resumes, cover letters and Linkedin Profiles - Create over 50 resumes a month - Generate over $10,000 a year in sales - Receive reviews on over 10% of services rendered, maintaining a 4.9 star rating on Thumbtack
Port Orchard, Washington, United States
I have interpreted, evaluated and, developed recommendations to improve the workforce to reduce overhead and increase customer satisfaction and experience, operating in a remote environment since the start of the pandemic - Prepared and managed schedules for up to 300 employees using the Teleperformance Contact Center Management System paint-in scheduling system and text-entry scheduling systems - Recorded and monitored daily attendance, creating over 5 attendance reports to identify outliers and spot trends - Monitored real-time schedule adherence using RTA and Canvas, connecting with a team of 4 to reduce shrinkage by over 10% in less than a year- Conceived and produced more than twenty different daily, weekly, Month to Date and End of Month reports on schedule adherence, aux usage, shrinkage, attendance, and in-depth audits- Created more than 200 AD-HOC reports on productivity, KPIs and attendance
Bremerton, Wa
I handled tier-three escalated inbound calls in a high-volume telecommunications industry customer support call center. Supervised, coached and developed first-level management staff. - Developed daily, weekly, and monthly KPI reporting for the existing Subject Matter Expert program- Established coaching and QA guidelines for the Subject Matter Expert program consisting of 25 employees- Encouraged the formation and development of tier-three escalations team by identifying an unanswered need in operations and bringing the idea to the proper individuals
Bremerton, Wa
- Managed a real-time team of 3 - 15 people in a fast-paced, high-pressure fast food environment. - - Managed waste costs versus sales and labor on an hourly and daily basis. - Influenced the creation of an exceptional customer service to a diverse range of demographics
Beaverton, Or
Managed a team of agents in a supervisory role in a high-volume inbound retention customer service department. - Established a rotating team of over 60 Subject Matter Experts, aiding with real time calls, technical support, and supervisor escalation calls; crafted a knowledge test and built a ranking system in Excel to determine which individuals were performing at the necessary levels to earn the opportunity- Initiated coaching sessions with employees on a daily and weekly basis to develop action plans for developing existing key performance metrics; created individual employee portfolios with charts and graphs to visualize their KPIs, attendance, and performance trends- Monitored real time aux usage and call volume using Canvas and RTA of over 500 agents with up to 300 calls holding during AHOD events- Built over 20 reports on call drivers, quality trends, aux usage, productivity, call volume and other KPIs
Bremerton, Wa
- Managed a real-time team of 2 - 3 people in a fast-paced, high-pressure drive through environment. - -- Managed waste costs versus sales and labor on an hourly and daily basis. - Devised and implemented exceptional customer service techniques and taught them to new staff members- Established, monitored, and maintained all food safety and product quality expectations
Bremerton, Wa
- Generated calls in a high-volume outbound call center for market and government research purposes.- Implemented coaching, training and development to other agents on the floor - Influenced the hiring and development process.
Graduated with a 3.49 GPA Recognized as fasted typing speed on record at 114 WPM with 0 Errors
Completed the last two years taking college courses as substitute for high school courses, earned 22 credits before graduating high school
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Maride Dean works for Create Your Resume.
Maride Dean is listed as Workforce Management Analyst | Freelance Professional Resume Writer | Call Center Supervisor at Create Your Resume.
Maride Dean is based in Bremerton, Washington, United States while working with Create Your Resume.
Maride Dean has worked for Create Your Resume, Allianceone, Concentrix, Mcdonald'S, and Stream Global Services.
You can use AeroLeads to view verified contact signals for Maride Dean at Create Your Resume, including work email, phone, and LinkedIn data when available.
Maride Dean holds Associate’S Degree, Business Administration And Management, General from Heald College-Portland.
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