Perform as a Microsoft product specialist, reporting directly to the CIO and contributing to global company-wide technology goals, decisions, and achievements. Lead a team of FTEs and consultants to gather and analyze business intelligence and spearhead technical initiatives and deployments. Collaborate with overseas leaders and counterparts to participate in the Global Team Technology Change Board. Conceived of, direct, and oversee the Knowledge Base Wiki in SharePoint. Design and implement automated solutions using Microsoft 365 and Power Platform. Supported a successful Microsoft 365 tenant-to-tenant migration. Implement and manage global governance and compliance solutions in Microsoft Purview. Completed a successful corporate SharePoint intranet deployment within the first year of employment.

Created and continue to fully administer the Microsoft SharePoint Online experience for SYC employees and members. Successfully migrated over 200 SharePoint Online classic sites to modern SharePoint Online communication sites using ShareGate. Manage complex permissions structures to protect information. Provide regular support as needed.

Worked as project and program manager herding cats on product development and delivery. Created enterprise content management systems. Built SharePoint, PowerApps, and Power BI solutions to automate company processes. Organized and promoted co-sell opportunities via the Microsoft Partner relationship.

Supported the Microsoft Core Services Engineering Workforce team. Conceived of, designed, and fully developed a SharePoint/InfoPath/Power BI solution to replace a manual process for increased efficiency, accuracy, and availability of information for leadership audiences up to C-level within four weeks of initial engagement with the team.

Performed as a program manager, content strategist, and data analyst utilizing advanced SharePoint and Power BI skills to support Microsoft Services CSS teams and internal Blueprint operations. Organized enterprise content management solutions, created resource management and efficiency tools, and designed and produced global intranets. Delivered data visualizations and dashboards to provide near-real time reporting to decision-makers. Composed business communications for executive and client audiences (requirements, white papers, infographics, and presentation decks).

Worked in the Microsoft Services and Office 365 Dedicated organizations to deliver support programs, customized SharePoint solutions, content management strategies, and instructional documentation to Microsoft employees. Successfully communicated and built relationships with global team members and executive leaders. Acted as team lead by assisting management in onboarding, training, assigning work, and editing work of new writers.

Produced online instructional documentation, business requirements, technical specifications, user scenarios, and workflows for the Microsoft Winterop Engineering team. Managed group SharePoint site. Composed and administered UAT tests.

Worked overseas in Sydney, Australia for a small company of ~10 people. Created original white papers, technical training material, and user guides angled at developer audiences and clients. Redesigned external facing company website.