Mari Pearson Demers Email & Phone Number

Reno, Nevada, United States

As a workforce development case manager, supports customers in gaining and maintaining employment by removing barriers to career advancement such as cost of training, resume and cover letter development, computer skills, and job retention. Follows customer with regular check ins to identify necessary supportive services. Completes all documentation as required by federal and state grantors.Maintains a caseload of 60-70 individuals. Assisted in streamlining the training and process guidelines for better clarity and accuracy of files.

Reno, Nevada, United States

Coordinated the opening of a new office in Reno including research and outreach to other service agencies in the community. Scheduled and hosted individual and group appointments in a virtual environment. Coordinated signing e- documents and uploading into EMR including intake and insurance paperwork and treatment plan updates.

Reno, Nevada Area

As lead, scheduling 24/7/365 shifts, acting as staff liaison, morale building, volunteer coordination, training, and other projects as assistant to the Director of Programs. Via the general crisis hotline, provide immediate crisis intervention, suicide prevention, support for individuals struggling with mental health, addiction, domestic violence, relationship issues, or any other help requested. Please see below for past experience working with Crisis Call Center.

Provided office support in Accounts Payable and Receivable for management of grants whose funding is passed along to member domestic violence and sexual assault organizations.With the Administrative Coordinator, processed check requests and incoming check payments, updated grant reporting forms, made travel arrangements, processed incoming mail and prepared outgoing mail, reconciled invoices with charges, and performed other office maintenance tasks as needed.Special projects included creating, rewriting, and editing policies to be approved for use in the Standard Operating Procedures (SOP) manual; creating new forms and databases for the convenient use for both NCEDSV staff and member programs; creating and maintaining databases to track logistics for several stages of planning the annual training conference hosted by NCEDSV, as well as several large regional trainings; and archiving old shared files to streamline SharePoint.This position required heavy, intermediate-level use of Microsoft Excel as well as SharePoint, Outlook, Word, and bank data entry programs.

Reno, Nevada Area

Greeted citizens, collected relevant information and wrote reports for citizens who were victims of crimes, provided crisis intervention for citizens in distress, collected and booked evidence, and added new information via supplemental reports. Created reports of traffic accidents including reports involving private property, hit-and-run, and non-injury. Processed requests for copies of reports and criminal history background checks. Processed crime reports filed online. Answered a multi-line telephone in order to provide information, take telephonic reports of crimes, and provide crisis intervention for citizens in distress.Emphasis on the highest level of customer service and advocacy for victims, especially for those affected by violent crime.

Via the general crisis hotline, provide immediate crisis intervention, suicide prevention, support for individuals struggling with mental health, addiction, domestic violence, relationship issues, or any other help requested. Previously via Nevada 211 (now being handled through another organization), provided information and referrals to other services and organizations.Since October 2013, through a contract with the Nevada Department of Child and Family Services (DCFS), have written reports of child abuse and neglect as acquired by telephone and facsimile, entering the information into the statewide Unity database, and notifying the appropriate satellite office supervisor for review and disposition of the report. Calls include handling complaints against DCFS, crisis intervention for distressed family members, and referrals to helpful resources such as legal services, family resource centers, family counseling, and government assistance. Additional responsibilities include entry of demographic data into an Excel spreadsheet for dissemination to grantors and DCFS supervisors, establishing and maintaining a filing system for hard copies of the reports, writing guides and conducting training regarding completing reports for general Crisis Call Center staff and volunteers as well as for training coworkers in the use of Unity, writing the monthly newsletter, and side projects such as writing grant applications as needed. Job requires use of multi-line telephone, typing over 100 WPM, extensive filing, and the use of: the CCC internal database, DCFS Unity database, Microsoft Word, Publisher, and Excel, fax machine, and photocopier.

Reno, Nv

Temporary position cleaning out a closing office. Reorganized files and prepared them for destruction or storage as needed.

1664 N. Virginia St. Ms 0555

Checking in patients; scheduling appointments via a computer scheduling system; answering phones; requesting and obtaining authorizations and lab test results via fax, computer, and phone; maintaining and improving the patient record filing system; duties normally performed by a Medical Assistant as required.

Provided direct care and support for clients in a residential substance abuse treatment program, and ensured compliance with the rules and regulations of the program. Job duties included support and crisis intervention for clients, overseeing the self-administration of medication, filing, maintaining log entries and email communication with other advocates and therapists, and side projects as needed.

Filed insurance payment explanations, managed the organization of over 100,000 files, used a postage machine to stamp 300 letters daily, answered phones, and served walk-in patients in an office setting.

Utilized behavior analytic techniques to teach new skills to profoundly developmentally disabled adults. Received field experience credit from UNR.

Implemented proper scientific laboratory technique to care for 3000 animals each week, ranging from mice to dogs. Job duties included replacing dirty cages and litter; regularly handling mice, rats, guinea pigs, rabbits, dogs, and frogs in a sterile environment; operating a walk-in cage washer and autoclaves, and lifting 40-pound bags of food and litter.

Bachelor'S, Psychology (Behavior Analysis), English (Writing)

Activities and Societies: Yoga Received a Bachelor of Arts in Psychology with a minor in English Writing, later took graduate-level Social.

Bachelor Of Arts (B.A.), Psychology

Majored in psychology including the foundation of psychology theory, neurology and structure of the brain, child development.