Marie B. Email and Phone Number

Using my data entry skills along with my comprehensive knowledge of various computer systems to help sales teams across the company process customer submitted purchase orders on their way to the accounts receivable team for billing.

Amtelco provides software to telephone answering service and medical answering service customers. My primary role was assisting in customer training on the software programs and other duties related to field service department as needed.

Contract Data Processing for PetSmart in the customer loyalty department.

Jan 2020 – May 2021–MAP COMMUNICATIONS Account Programmer – Call ScriptingBuilt and maintained call center operator scripting processes.

Account Programmer – Call Scripting• Program new and existing accounts in Amtelco based software, Infinity/Intelligent Series/eCreator (FrontPage 2003) platforms (Call Center software systems) • SQL maintenance of tables and information. • Training new team members. • Build technical flow charts and instructional documents.• Implementation of new processes and procedures with complete walkthroughs. • Project assignments regularly needing a large amount of research.• Managerial, administrative, and clerical adjustments.• Implemented and maintained ongoing training programs and execution.

• Managed, maintained and updated all assigned programs and systems. • Virtual Machine build and maintain.• Hardware cataloging and troubleshooting when necessary. • Worked with other teams across the nation ordering and maintaining IT equipment. • Build and install server racks and in floor cable systems.• UPS and cooling checks and maintenance. • Overnight on call. • Tier 2 support for customers sending files intended for use in proprietary created and operated software for call reminder services. (Linux based back end operations) • Worked with Customer Service to resolve issues with customer accounts• Answered phones and maintained a number of reports • Ran system processes several times a day to parse information into call systems.

• Created, scheduled and apply all incoming and outgoing paperwork for service calls and truck dispatch. • Maintain and create good relationships with all customers, outside vendors and contractors. • Worked and scheduled events with National and Global employees and vendors.• Obtained over the road driving oversized load equipment permits

Job Duties: Organize/maintain the office, sort, index, and file materials numerically, alphabetically or by other predetermined classification, computer maintenance and tech support, and other office and clerical duties. Directly report to the Executive Director and Director in an efficient and professional manner. Work with little or no supervision.

Job Duties: Pick-up and deliver customer orders. Daily clerical and operation procedures. Digital document creation and editing. Operate and maintain copy and fax machines as necessary.