Marie Beard Email & Phone Number

United Kingdom

Internal Sales and Sales Support to Managing Director

Head of Operations responsible for improving and maintaining customer relationships, review current site operations, investigate and implement new operational strategies to ensure continuous improvement and collaborate with customers/stakeholders to drive innovation within current and new business opportunities. Providing extensive monitoring of operational procedures and data analysis to deliver on agreed customer KPIs to ensure all contractual and legal obligations are being achieved.Achievements:• Navigated contract through industrial action, ensuring coverage for 12 separate strike periods over a range of locations while minimising the service impact on customer• Designed contract management team restructure to implement optimal support for internal customer support managers to improve customer service• Worked in collaboration with customer and a range of vendors to deliver a comprehensive specification for a substantial refurbishment project ensuring delivery on time and within budget

Business Support Manager responsible for analysing, identifying and developing both current and new business processes via continuousimprovement and innovation techniques to ensure best practices are upheld of transport department. Providing high level administrative supportto Account Director and customers while managing contracts help desk ensuring collaborations with internal and external stakeholders to deliverbespoke effective services to customers.Achievements:• Designed, tested and implemented new digital data analysis solution via Smartsheets application to collect, analyse and present data to internal/external stakeholders and customers• Implemented new 24/7 helpdesk to monitor and respond to customers issues/complaints within agreed timeframes ensuring all departments have clear concise Standard Operation Procedures (SOPs) and KPI targets• Creation of online audit process to capture and analyse KPI data to present on live dashboards for customers• Winner of Atalian Servest Business Support Manager of the Year 2022

Contract Co-ordinator responsible for assisting UK Director of Transport ensuring successful operational performance of multi-locational railcontract while managing internal and external customer relations.Achievements:• Implementation of contract managers weekly KPIs to increase process efficiency, highlight financial data and raise visibility of risks to senior leadership team• Creation of standardised templates and process for use of regional managers within transport department• Improved customer working relationships via regular meetings and feedback sessions• Assisted HR obtain data, evidence, and minuting meetings for investigations into employee grievances/misconduct

Shipping Operations Manager responsible for import and export shipping logistics department responsible for managing a team of 3 shippers ensuring staff complete all customer requirements for day ahead and up to 1 year ahead delivery timescales.Achievements:• Design and construction of staff workload planner to monitor team workload and performance against KPI metrics

Import shipping logistics administrator responsible for ensuring all customer import consignments, both planned and ad-hoc consignments from collection to delivery with agreed timescales.Achievements:• Creation of new automated overseas collection/delivery process to decrease the potential risk of delays/issues of consignments

Department supervisor of a team of 5 export shippers within export shipping logistics department ensuring staff complete all customer export consignments, both planned and ad-hoc consignments from collection to delivery with agreed timescales.Achievements:• Metro Shipping Employee of the Year 2011