PA and Team Administrator:■ Onboarding for new starters■ Email management ■ Time recording and expenses■ Diary and visitor management■ Absence and cover scheduling■ Travel and accommodation co-ordination■ Team meeting organisation, minute taking and follow up■ Seminar planning and execution■ Graduate rotation■ Flowchart creation and delivery■ Team holiday scheduling■ File management - electronic and paper■ GoTo person for 'how to' advice and professional excellence/governance.Internet/Intranet content editor:■ SharePoint workflow manager – ensuring content submissions are allocated and delivered to a professionally high standard and within the deadlines set■ Provision of intranet and internet search optimisation strings■ Creation and distribution of web-based surveys to subject matter experts■ Migration of historic content from legacy company websites to new Sharepoint platforms.Information and Legislation Champion:■ Research of new pensions legislative and technical developments ■ Provision of narrative headlines and communication inter-company■ Review and promotion of technical material process delivery■ Support in the production and circulation of technical client material■ Manage and update records within extensive pensions legislative electronic library ■ Project manage the delivery of UK Budget inter-company and client material■ Flowchart identification requirements and creation■ Maintenance of electronic reference material libraries.

A high pressure role encompassing the creation, build, management and delivery of multiple, complex, high budget, client-facing events from round table dinners through to multi-faceted high profile events at Hampton Court Palace, Kensington Palace and the British Museum with 1400 attendees. A role requiring a great deal of project management skills to ensure that each event delivered reflects the professionalism of the firm.• Supported specific lines of business with the build and management of multiple event projects from initial brief to analysis of feedback post event.• Briefed and negotiated contracts and pricing, produced budgetary reports and monitored expenditure.• Pro-active in creativity and decision making with a keen eye for detail.• Consulted business contacts, communicated effectively, problem solved where necessary.• Built and developed working relationships with senior TW management and internal supplier component provision (Web design, AV production, print and design, speakers, hosts), explored new and developed existing relationships with clients and external suppliers. Contract negotiation and management.• Embraced the effect of change on web page design, registration administration and other in-house software tools utilised in the delivery of event support, such as CIS, Event Tool, Insite/Vantage, Survey Monkey.• Coached and mentored other team members.

Full secretarial and administrative support to Main Partner, Equity Partner and Senior Consultants within the firm of Watson Wyatt LLP, whose clients ranked amongst the FTSE100 top 50 clients. Also, provision of additional project leadership and secretarial work co-ordinator responsibilities:• Daily administrative and secretarial support to the core team to ensure each achieve their business and personal objectives.• Preparation of lengthy proposals, valuation reports, letters, email correspondence, excel workbooks, and PowerPoint presentations, often to tight timescales and in compliance with policies, procedures and practices. • Arrangement of client billing information; worksheets, draft/final invoices ensuring compliance with audit guidelines.• Maintenance of Client Information System, ensuring records maintained to high standard, creation of mailing lists for publication/events purposes.• Secretarial work co-ordinator to 12 secretaries for two years: management of workflow, assistance with technical secretarial queries, promotion of buy-in to new procedures through user awareness, training for new secretarial starters. Close liaison with and provision of general administrative support to the practice administrator.• Band 1 Global Staff Survey associate action group nomination for Line of Business• Organisation of various client/team events, venue, supplier, AV liaison, contract and invitation management. Liaison with print and design internal and external teams for collateral production.• Task force lead on records management - provision of practical guidance on recommendations and implementation to secretarial staff. Maintenance of extensive filing system and archive records, ensuring all compliant with corporate guidelines.• Email and calendar management, travel, accommodation, expenses and timesheet co-ordination.

Responsible for the strategic accountability, build and management of high profile VIP events from conception to conclusion within the UK and mainland Europe, whilst providing independent PA support at Chair level:• Prepared, presented and negotiated event business plans and budgets to the main board.• Established and maintained good working relationships with professional organisations that would provide key elements within the planning and delivery of high profile hospitality events, exhibitions and conference programmes, whilst ensuring compliance with company strategy and branding criteria. • Production and delivery of all event correspondence and corporate merchandise.• Provided the then Chairman of the FLA with fully confidential PA and secretarial support during his two-year term in office.

Provision of confidential PA, secretarial and administrative support to main board director within Lombard North Central plc:• Assisted with all aspects of the Director’s work and facilitating the smooth running of the office in his absence. Acting as first point of contact with Chairmen and CEO’s of blue chip companies, the Government, the Bank of England and other various finance and trade associations, screening of incoming correspondence and communications, initiating response documentation. Liaison with business sectors regarding product launches and supportive marketing material.• Prepared three-year plans, management information reports, budgetary projections and other confidential presentations, board level documentation.• Drafted and executed extensive communications across the organisation, joint venture companies and external advisors, attending high level meetings for minute taking, transcription and circulation.• Scheduled appointments and meetings world-wide, arranged complex travel itineraries, venue and catering procurement., planed, co-ordinated and project managed key hospitality events.• Prioritised workload to achieve project and documentation deadlines.• Supported the secretarial team with assistance to support other senior directors as needed.The sale of various business sectors of Lombard North Central plc to Abbey National Plc in 1999 resulted in a sector restructure providing a promotion opportunity into a full time event management role.

A proactive role, requiring the application of a wide range of project management, admin and secretarial skills in order to support two very busy directors. This position developed over a period of time to encompass HR responsibilities, sales and purchasing, internal training, client hospitality and general office management.