Manage and track accounts receivable and accounts payable. Assist customers with questions. Manage records for employees.

• Researched for the Office of the Comptroller of Currency Consent Order project. Obtained knowledge in the default process. Including loss mitigation, foreclosure, and bankruptcy.

Ensured all needed files and documents were received by the underwriters.

Completed quality control of all department processes. Ensured proper updates were supplied to management.Worked with internal clients to complete document requests. Updated clients with all system delays and supplied any needed work-around solutions or additional information.Monitored daily and weekly production. Communicated trends to management and supplied staff with direction to meet priority service level agreements.Cross-trained to assist with work flow in various teams.Detailed and continuously updated department procedures for process improvements.Lead projects such as system upgrades and used knowledge to validate all tasks completed, tested, staff trained on changes, and work-around put in place if required.

Utilized Kofax imaging system to scan mortgage documents to the document storage platform. Trouble-shoot problems with various scanning equipment to ensure documents were uploaded correctly and timely from all media types.Trained new employees and coordinated cross-training for current staff.Assisted in various departments as workflow allowed.

Labeled and properly prepared mortgage documents for scanning.Provided quality control of prepared files.Trained new team members while providing feedback and assistance.

Tasked with updating company organizational chartsShredded confidential documentation.Faxed documents and directed phone calls as needed.