Marie Carter Email and Phone Number

Builds and maintains practice management structures and processes that improve operational efficiencies, workflow enhancement, revenue cycle, financial performance, patient satisfaction, physician satisfaction, and staff satisfaction.

• Lead key process improvement initiatives across the community practices and clinical departments to improve performance and overall operational efficiencies.• Responsible for staff management and recruitment. Mentor team, communicate values, strategies and objectives; support professional development opportunities.• Partner with the medical director to jointly assess organizational effectiveness; implement strategies for continued improvement in the administrative/business areas.• Assist in the implementation of finance and revenue cycle objectives.• Serve as EPIC ARCR lead for access (WCM) in EpicTogether initiative for the NY Consortium.• Establish effective communication with lead practice physicians and maintain their understanding of practice reports. Review operating reports with applicable organizational leader and make changes as necessary.• Direct administrative team to ensure implementation and maintenance of best practices in the physician enterprise.• Serve with other members of the leadership team on organization-wide committees, workgroups and taskforces to ensure consistency of approach.• Build company image by collaborating with customers, community organizations, and employees.• Monitor operations to ensure that patient access meets defined standards and that daily service is customer-focused.• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies.

Oversaw and supported the implementation of all practice operation changes within the groups joining the Weill Cornell Physician Network entailing system changes, systems learning and behavior change by newly joining practice staff and physicians.Reviewed and monitored reports related to revenue cycle, patient access, patient satisfaction and telephone metrics. Supported the administrator in the creation and implementation of revenue cycle policies and procedures. Monitored department fee schedule and standard Epic Workqueues; reported and facilitate any necessary revisions and updates.Served as a liaison and facilitator between the practice and department management as well as other PO and College central units.

Leveraged available resources to assess, plan, and design customer's workflow and subsequent configuration and build to measurably improve patient access and revenue cycle operations. Worked closely with department administrators, physicians, other practice staff, and billing staff to define best practices around workflows.Assisted the project manager with project planning and executed on all phases of the project life cycle and overall support of the practice management information systems including related interfaces, data warehouse, etc.Executed timely completion of project deliverables and provided both oral and written communications on the project status; including assisting in the creation and delivery of status reports and other project documentation.Provided mentoring and training for fellow analysts and other resources as well as participated in the creation and modification of project resources and tools to deliver projects.Actively participated in the Project task management system maintaining a timely, productive, collegial level of communication and collaboration.Maintained and demonstrated strong problem solving, analysis, and presentation skills to deliver training, product demonstrations, clinical walk-throughs, and other support activities.Engaged in the development and maintenance of work management tools, policies and other improvement initiatives.

Aided in the development, planning and monitoring of the practice management system's registration and scheduling applications; acted as a liaison between clinical departments and the business office to implement practice management tools and features of the GECB system.

Directed, supervised and coordinated the daily operations of the Department's clinical practices.Supervised the operations team (4 managers and 2 supervisors), prepared job descriptions, performed annual employee performance appraisals, oversaw new employee orientation and training, documented and maintained confidential personnel records, and performed progressive discipline, as needed.Monitored and evaluated workflow and productivity of staff to ensure maximum efficiency. Established goals and objectives to enhance services. Recommended opportunities to improve operations to Department Administrator.Coordinated capital projects and renovations for the clinical practice sites. Participated in negotiations with planners, designers and vendors.Ensured standards of care were met in compliance with HIPAA and other regulatory guidelines. Promoted a high level of customer service to patients. Developed policies and procedures that are consumer-oriented and responsive to quality of service needs. Monitored level of quality of service and developed strategies with Physician Site Leaders, Department's Manager of Compliance and other resources to improve care.Implemented and administered information systems and technology to enhance, simplify and increase the effectiveness of clinical operations and related activities.Collected data and compile daily, weekly and monthly statistical reports for administrative and regulatory purposes. Analyzed practice activities and monitor volume activity to actual performance. Participated in professional development activities and maintain up to date knowledge on billing and other operational issues; attended meetings, conferences and seminars, and participated in committees, as needed.

Assisted the Administrator in directing all aspects of the day-to-day operations of the department including financial management, clinical operations, space and resource allocation, as well as faculty appointments.Supervised the processing of all departmental charge entry, payment posting and follow-up related to both outpatient and inpatient billing.Developed and maintained partnerships with affiliated physicians to enhance growth and revenue.Interviewed, mentored and appraised all departmental support staff.Managed, documented and reported on operational projects for the department.Represented the department at appropriate meetings throughout the institution.Monitored the financial management of various operational and special fund accounts.Worked with the Administrator and Department Chair to establish and implement policies and procedures as mandated by the institution.

Assisted Division Chief and Administrator with operations and planning of the division.Managed expenditures for personnel, supplies and capital equipment.Analyzed all operational and financial reports.Ensured divisional adherence to medical center policies and procedures.Monitored contracts and financial reports of research programs.Developed, implemented and monitored the marketing and development strategy for the practice.Represented the division at appropriate meetings throughout the institution.Developed, implemented and monitored an effective Quality Improvement Program, assuring compliance with rules and laws related to patient care.Developed and implemented programs for assessing clinical outcomes in conjunction with Division Chief.Prepared annual report in conjunction with Division Chief.

Administered and monitored ambulatory practice and departmental activities, including preparation and monitoring of budgets, analysis of operational and financial reports, and management of expenditures.Prepared requisitions, position descriptions and advertisements.Determined opportunities to improve efficiency and assure adequate patient access.Performed special projects to evaluate methods and procedures for processing work or improving operating efficiency/effectiveness of the practice.Monitored and resolved problems relating to practice systems including appointments, registration, physician referrals, medical records, staff/patient relations and billing.Monitored, in conjunction with the AVP for Ambulatory Care, either directly or indirectly through delegation, the recruiting, hiring, termination, evaluating, scheduling or counseling of all nursing, physician extender and clerical staff in practice.Assured adequate staffing coverage of administrative and clinical areas.Assured compliance with laws, rules and regulations pertaining to patient care.Monitored and improved patient satisfaction.