- Formation et suivi des équipes du service clientèle du site internet.- Développement et actualisation des outils pédagogiques de formation, validation des acquis (connaissance produits et procédés internes). - Evaluations qualité, mise en oeuvre de plans d’actions spécifiques (coaching individuel/groupe). - Analyses qualitatives et quantitatives des actions menées auprès des marques. - Management de l’équipe avec le manager (9 personnes). - Accompagnement personnalisé aux marques lors du lancement des sites web. - Coordination des informations pédagogiques auprès des services.

- Responding to Customer Enquiries via several channels (Chat, Email and Telephone)- Providing information with regards to products/services and other related enquiries (deliveries...)- Being the face of farfetch to our customers and partners alike

- Maximization of profit through driving sales and developing a loyal customer base - Delivery of a high level of customer service through a professional and personal approach - Maintain of the highest standards in the store (visual merchandising, general shop floor standards)- Running the shop floor, cashing up, stock counting, deliveries

- Supporting the Senior Product Manager to achieve the target on the jackets, trousers and skirts department- Developing a commercial range of products through searching fashion trends to meet the needs of our varied customers- Following & maintaining critical path from initial brief through to production & delivery of samples as ordered- Meeting suppliers in their showroom to build the collection- Raising purchase orders, negotiating delivery dates and costs with the suppliers - Tracking an following up on orders- Producing weekly reports for the senior product manager- Building strong relationship and liaising with suppliers, warehouses and accounts/import departments - Problem solving regarding goods deliveries or general enquiries

- Drafting technical files for suppliers and production control process- Sourcing of new suppliers (Morocco, Tunisia, China, India)- Fitting samples on a model and sending of the comments for production approval