Marie Dadej Email & Phone Number

Digital Product Manager, owner of the CRM and CMS platforms, as well as:* Aligning priorities with strategic objectives and executing key projects to drive the digital vision of the ATC.* Ensuring a seamless and innovative digital experience for internal and external stakeholders.* Scoping and prioritising stakeholder requests, managing the end-to-end development process, from discovery and ideation to deployment, and conducting comprehensive training.* Fostering innovation to enhance and evolve existing digital platforms.* Delivering product demonstrations and comprehensive digital roadmaps to Executive Management and the Board of Directors.

Membership CRM and Product Manager, owner of the CRM platform, as well as:* Successfully project managed the rollout of Microsoft Dynamics 365 CRM as the business champion, liaised and collaborated with internal IT teams, as well as third-party consultants, to evolve CRM business capabilities and processes.* Successfully project managed the rollout of the new Member Portal CMS as the business champion, playing a pivotal role in refining the design to deliver an optimal user experience.* Managed the integrity of all Membership data, enabling precise customer segmentation for targeted EDM campaigns and SMS distribution. * Executed strategic Membership activations, focused on improving engagement and retention through targeted Member campaigns and promotions.* Responsible for data reporting including Member demographics and sales tracking.* Coordinated and executed the Member Loyalty Seating Program, ensuring a seamless experience for eligible Members, arranging seating plans and ticket distribution.* Resolved day-to-day Member and internal stakeholder issues, enhancing overall satisfaction.* Provided CRM user support and training to promote best practices.* Assisted with Membership administration, including card printing, application processing and customer service.

Customer Relationship Management Officer for Macquarie Securities, providing data support, as well as:* Responsible for liaising and corresponding with clients to assist with accessing Macquarie Research services* Responsible for all data maintenance and support for division-wide CRM system* Primary business contact for IT related issues and CRM application development* Liaised regularly with global business contacts in order to discuss and resolve CRM related issues* Played a leading role in weekly IT and business meetings involving teams based in multiple regions* Created and maintained CRM application training guides* Carried out new starter CRM application training* Managed and edited global Research distribution lists* Provided Research portal access to clients and internal staff members* Undertook project work where required as a business stakeholder* Built relationships with users, IT and management* Assisted with the organisation of institutional client events, such as the annual Macquarie Securities Conference

Administrative Assistant for Macquarie Securities, providing office support to the Sydney Research office.* Prepared new starter induction packs and carried out Macquarie Research induction training* Performed ad-hoc tasks in accordance with research analyst and sales staff needs* Provided support to the Office Manager and assisted when needed* Processed office expenses and AMEX statements* Maintained the upkeep of office technology, whilst also ensuring a tidy office* Maintained office documents* Organised mail and courier services* Ordered stationery and other office supplies

Diploma Of Business, Management

Activities and Societies: 2005 Martin College Scholarship Winner

Completed Modules Towards Business Certificate Iii

- Using commercial computer packages - Exercise initiative in business - Organise workplace information

Higher School Certificate