Marie Deane Email & Phone Number

United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Built and maintained Kitt's first comprehensive sales playbook.Developed an efficient onboarding process and inducted sales team members on all platforms, streamlining product use and data integrity.Managed an offshore team to complete a data cleanse project, increasing data completion by 40% across Kitt's bespoke locations platform. Used SQL to produce dashboards on Metabase tracking sales and product performance.Collaborated with the Senior Product Manager to launch a new search platform, seamlessly integrating this into the sales process.

London, England, United Kingdom

Built and managed relationships with external business partners in order to increase viewing numbers and achieve KPIs.Responded to daily inquiries, at our busiest time, this would be at least 100 a week.Presented and promoted the Kitt portfolio through regular in-person meetings with clients, weekly update emails and phone calls.Arranged viewings by checking client availability and internal colleagues calendars.Organised viewing materials and ensured they were readily available for when my colleague would use them.communicated with landlords or building managers to ensure our team had access to the space at the relevant times. If access is not able to be arranged, then responsible for updating and rearranging with every party involved.provided the team with viewing data to report back to our building manager partners.Constantly on top of CRM hygiene when the deal is at the beginning stage of the deal cycle.

London, England, United Kingdom

As part of the lululemon Guest Education Centre, provide north star virtual guest experience on both emails and LiveChat.Help educate and create solutions for any guest queries whilst adopting brand tone of voice. Additionally assist the orders team in carrying out operational tasks, requiring collaboration with the warehouse order processing team.

London, United Kingdom

Educate guests through authentic conversations on the Lululemon athletica products. Therefore empowering them to make the best and most informed decision for themselves. In addition, enlighten guests on the Lululemon community and culture, encouraging goal setting and achieving, establishing lasting connections rather than just selling clothes. Often this requires getting out into various communities and integrating myself into classes, therefore establishing more connections. Additional roles undertaken were monthly health and safety assessments, ordering store supplies and responding to guest inquiries via email on behalf of the store.

Canterbury, United Kingdom

Responsible for ensuring customers, at the tills, the last point of contact, left with a positive experience.Processed monetary transactions, quickly and effectively, whilst simultaneously establishing positive connections and therefore a positive experience.Multi-tasking during quieter periods of store day, serving customers on tills and replenishing stock.Obligated better time management. Balancing work responsibilities, university commitments and travelling.

Bromley, United Kingdom

Interacting with customers on both the Deli and Patisserie counters, necessitating knowledge on a variety of products to ensure customers were given the best customer service.Required general housekeeping duties, strictly following hygiene standards. Something that is especially essential when moving and replenishing stock.Reliably processed monetary transactions in a timely manner, especially during high demand periods.Processed customer orders, whether that be food or hot drinks, working as part of an effective team.

Bromley, United Kingdom

Supervised clients using the leisure centre facilities, safeguarding both clients and leisure centre protocols.Responsible for ensuring customers were given excellent customer service with any of their enquiries.Carried out opening and closing duties alongside colleagues, boosting team effort, communication, while maintaining the highest standards possible.

Bachelor'S Degree, American Studies (History)

Activities and Societies: Students Taking Action for Refugees Society

Education record

Secondary School