- Manage collections for outstanding accounts, including top dedicated accounts, ensuring timely payment while maintaining positive client relationships.- Utilize strong negotiation skills to resolve payment disputes and reach favorable agreements with clients.- Serve as the right hand to my supervisor, assisting in strategy development and providing insights on collection processes.- Handle escalations from directors, effectively resolving complex issues and ensuring customer… Show more - Manage collections for outstanding accounts, including top dedicated accounts, ensuring timely payment while maintaining positive client relationships.- Utilize strong negotiation skills to resolve payment disputes and reach favorable agreements with clients.- Serve as the right hand to my supervisor, assisting in strategy development and providing insights on collection processes.- Handle escalations from directors, effectively resolving complex issues and ensuring customer satisfaction.- Report directly to leadership on collection metrics, account status, and strategies for improving cash flow.- Analyze account data to identify trends in payment behavior and implement effective collection strategies.- Provide training and support for both internal teams and external partners on best practices in credit collection and account management.- Develop and maintain a comprehensive knowledge base to enhance team effectiveness and streamline collection processes.- Achieved promotion due to outstanding performance in reducing delinquency rates, promoting best practices, and improving collections efficiency. Show less

- Manage collections for outstanding accounts, ensuring timely payment and maintaining positive client relationships.- Report directly to leadership on collection metrics, account status, and strategies for improving cash flow.- Analyze account data to identify trends in payment behavior and implement effective collection strategies.- Provide training and support for both internal teams and vendors (on site trainings) on best practices in credit collection and account… Show more - Manage collections for outstanding accounts, ensuring timely payment and maintaining positive client relationships.- Report directly to leadership on collection metrics, account status, and strategies for improving cash flow.- Analyze account data to identify trends in payment behavior and implement effective collection strategies.- Provide training and support for both internal teams and vendors (on site trainings) on best practices in credit collection and account management.- Develop and maintain a comprehensive knowledge base to enhance team effectiveness and streamline collection processes.- Collaborate with cross-functional teams to resolve disputes and improve overall customer satisfaction.-Consistently recognized for outstanding performance in reducing delinquency rates and improving collections efficiency. Show less

- Serve as the primary point of contact for dedicated accounts, ensuring exceptional customer success and satisfaction with the Wish platform.- Report directly to leadership, providing insights on account performance, customer feedback, and growth opportunities.- Analyze account data to identify trends and areas for improvement, leveraging analytics to enhance the customer experience.- Develop and execute onboarding and training programs for clients to maximize their use of the… Show more - Serve as the primary point of contact for dedicated accounts, ensuring exceptional customer success and satisfaction with the Wish platform.- Report directly to leadership, providing insights on account performance, customer feedback, and growth opportunities.- Analyze account data to identify trends and areas for improvement, leveraging analytics to enhance the customer experience.- Develop and execute onboarding and training programs for clients to maximize their use of the platform and drive engagement.- Build and maintain a comprehensive knowledge base to support clients and streamline communication.- Collaborate with cross-functional teams to address customer needs and implement solutions that drive account growth.- Recognized for outstanding performance in improving customer retention and satisfaction for dedicated accounts. Show less

- Manage the customer support team for the Wish Local program across the EMEA region, ensuring high-quality service delivery using Zendesk.- Report directly to leadership, providing insights on team performance and customer satisfaction metrics.- Analyze support data within Zendesk to identify trends, areas for improvement, and opportunities for enhancing the customer experience.- Develop and implement training programs to upskill team members and ensure they are equipped to handle… Show more - Manage the customer support team for the Wish Local program across the EMEA region, ensuring high-quality service delivery using Zendesk.- Report directly to leadership, providing insights on team performance and customer satisfaction metrics.- Analyze support data within Zendesk to identify trends, areas for improvement, and opportunities for enhancing the customer experience.- Develop and implement training programs to upskill team members and ensure they are equipped to handle inquiries effectively.- Build and maintain a comprehensive knowledge base within Zendesk to streamline support processes and improve response times.- Collaborate with cross-functional teams to address customer feedback and enhance the Wish Local program.- Recognized for outstanding contributions in team performance and customer support excellence during the maternity cover period. Show less

- Identify and onboard local businesses in France and Italy to join the Wish Local program, expanding the platform’s presence in key markets.- Build and maintain strong relationships with local merchants, negotiating partnerships to grow the Wish Local network.- Drive program success by consistently meeting and exceeding targets for merchant acquisition and engagement.- Conduct market research to identify trends and opportunities for growth within the local retail landscape.-… Show more - Identify and onboard local businesses in France and Italy to join the Wish Local program, expanding the platform’s presence in key markets.- Build and maintain strong relationships with local merchants, negotiating partnerships to grow the Wish Local network.- Drive program success by consistently meeting and exceeding targets for merchant acquisition and engagement.- Conduct market research to identify trends and opportunities for growth within the local retail landscape.- Collaborate with internal teams to implement strategies that optimize merchant success and improve the Wish Local experience.- Provide actionable insights to enhance merchant performance and customer satisfaction.- Recognized for outstanding performance in exceeding business development goals and driving significant growth in the Wish Local program across the region. Show less

- Provide excellent customer support to business clients in the travel industry via phone, email, and chat.- Assist with booking, rescheduling, and canceling flights, hotels, and other travel services.- Address inquiries regarding travel policies, itineraries, and pricing in a professional and timely manner.- Handle and resolve customer complaints, ensuring a positive experience for clients.- Liaise with airlines, hotels, and other service providers to manage bookings and… Show more - Provide excellent customer support to business clients in the travel industry via phone, email, and chat.- Assist with booking, rescheduling, and canceling flights, hotels, and other travel services.- Address inquiries regarding travel policies, itineraries, and pricing in a professional and timely manner.- Handle and resolve customer complaints, ensuring a positive experience for clients.- Liaise with airlines, hotels, and other service providers to manage bookings and resolve issues.- Maintain up-to-date knowledge of travel products, services, and industry trends.- Record and track customer interactions and feedback to improve service quality.- Collaborate with internal teams to ensure seamless service delivery and client satisfaction. Show less

- Assisting in the planning, coordination, and execution of events from start to finish- Communicating with vendors, clients, and participants to ensure smooth event logistics- Helping with venue research, booking, and setup- Managing event materials, schedules, and timelines- Supporting the marketing team with event promotions, including social media and email campaigns- Assisting with on-site event management, including registration and attendee coordination- Helping… Show more - Assisting in the planning, coordination, and execution of events from start to finish- Communicating with vendors, clients, and participants to ensure smooth event logistics- Helping with venue research, booking, and setup- Managing event materials, schedules, and timelines- Supporting the marketing team with event promotions, including social media and email campaigns- Assisting with on-site event management, including registration and attendee coordination- Helping with post-event evaluations and reporting- Providing general administrative support to the event team Show less

- Assist in creating and managing content for social media, newsletters, and the festival’s website.- Help manage social media channels, ensuring engaging posts and audience interaction.- Support marketing campaigns to promote the festival to local and international audiences.- Assist with media outreach, including drafting press releases and preparing press kits.- Coordinate with sponsors and partners on branding and promotional activities.- Develop and execute audience… Show more - Assist in creating and managing content for social media, newsletters, and the festival’s website.- Help manage social media channels, ensuring engaging posts and audience interaction.- Support marketing campaigns to promote the festival to local and international audiences.- Assist with media outreach, including drafting press releases and preparing press kits.- Coordinate with sponsors and partners on branding and promotional activities.- Develop and execute audience engagement strategies, including contests and giveaways.- Monitor and report on marketing and social media performance metrics.- Collaborate with the team on creating promotional materials aligned with festival branding. Show less