Directrice adjointe Ibis hôtel et Ibis Budget(Covid-confinement)

Customer service for French and English market of Airbnb.com (reservations website).o Help customers with their questions about their reservations or troubles they can meet before, during and after traveling.o Help hosts to set their listing, helping them with their questions and any troubles they can meet o Communicate with the different services of the companyo Educate all users of the Airbnb website

o Take over the management of the room service by coordinating, controlling and planning the activity of the floor staffo Manage equipment, stocks and supplies and ensure the maintenance of facilitieso Animate and supervise teamso Contribute to the general quality of the reception of the customers and their stayo Cleaning roomso Splitting rooms between the different housekeeper o Management of housekeeping scheduleo Room checks after cleaningo Communication with the different departments of the hotelo Manage stocks of all the different offices and order products

Customer service for French and English market of Booking.com (reservations website).o Help customers with their questions about their reservations or troubles they can meet o Help also hotels with their questions and any troubles, they can meet with reservations.o Manage reservationso Communicate with the different services of the companyo Educate all users of Booking website

I worked in the Abac restaurant during twelve days. I could strengthen skills I could acquire during my internship, job and studies, but it also brought me new experiences and confidence.o Set up of all restaurant areas o Set the tables, unset the tables o Polish cutlery, glasses, plates, dishes o Do the service and communication between the kitchen and the tables

Seasonal waitress for two months in the Buffalo Grille restaurant chain.I was in charge of a table rank, orders of each table in my rank and their payment. I was also in charge of the set up of the restaurant before the opening and the closing.Thanks to this experience I am able to learn faster thanks to a right organization. It also gave me the opportunity to put in practice what I had the chance to learn during my internship. Thanks to this experience in an other sector than the luxury sector, I am now able to find a balance between the details of the set up and the service provide in luxury and chic places and the relaxation and family ambiance we can find the Buffalo Grill Restaurants. o Clean all restaurants areaso Set up all restaurant areas. o Set up and unset the tables. o Place customers in the restaurant, take orders and serve customers

o Clean all restaurants areaso Set up all restaurant areas.o Set up and unset the tables.o Place customers in the restaurant, take orders and serve customerso Manage stockso Help events departments as waitress for special eventso Help at the bar to make cocktails and furnish the baro Help at the swimming pool as housekeeper to replace different amenities and towels

o Manage reservationo Welcome customers, facilitate their stay and provide customers with any information necessary for the smooth running of the stayo Keep the room reservation schedule o Do check in and check outo Help guests with their luggageo Manage mails and letterso Schedule reservations and room occupancy.o Perform day-to-day accounting, billing of services, receipt of notes and control of deferred payments.

o Manage reservationo Welcome customers, facilitate their stay and provide customers with any information necessary for the smooth running of the stayo Keep the room reservation schedule o Do check in and check outo Help guests with their luggageo Manage mails and letterso Schedule reservations and room occupancy.o Take care of paymento Cleaning roomso Room checks to possible small renovations and to change activities flyers of the hotelo Buy amenities, cleaning productso Manage stocks