Marie Fishburn Email & Phone Number

8661 Citizens Drive, New Port Richey, Fl 34654

New Port Richey, Fl

Dade City, Florida

Managed projects and started a Project Management Office (PMO)

2075 Sunnydale Blvd. Ste B, Clearwater, Fl 33765

Planned and managed business development for two small corporations simultaneously. Planned goals and objectives, tracked milestones, assigned tasks, and reported results to stakeholders. Accomplished key goals: Camerieri’s Italian Bakery Corp – Expanded wholesale distribution to include Clearwater and Tampa, FL, and opened the first retail location in 2012.Hudson Horizons Corp – Sold 60% of corporate holdings and distributed profits to shareholders.

1 E. Telecom Parkway, Temple Terrace, Fl 33637

Managed release schedules for fifteen development teams. Negotiated and managed milestones for ~50 projects per month. Assisted with testing efforts on large projects. Advocated changes to improve the release process – proactively identified and researched critical issues that were hindering the process, presented findings, recommended solutions, and drove for change. Maintained expense and capital budgets. Became the eBilling Global Security Compliance Officer and brought department into compliance for all training and certification requirements. Helped establish procedures for offshore security measures such as data masking, malicious code reviews, employee access privileges; Scheduled regular audits and attended legal reviews.Key Accomplishments:Successfully negotiated milestones and release dates for 15 eBilling teamsReleased approximately 500 projects per year worth over 120,000 billable hoursImproved productivity and reputation of eBilling department from 50% to nearly 100% on-time code deliveries.Brought all 15 billing teams into compliance with a host of new global security requirements.

1 E. Telecom Parkway, Temple Terrace, Fl 33637

Collaborated with key personnel to improve data quality, accuracy, and timeliness through improvements in communication channels, processes, and metrics. Defined needs, managed resources, maintained highly productive team, measured progress, effectively presented findings to upper management, and secured client funding.Key Accomplishments:Leadership and technical acumen resulted in improved results in all measurable areas year over year.Achieved an uninterrupted record of excellence despite the real challenges of dwindling resources due to ongoing company-wide budget cuts.Developed first comprehensive set of automated reports that formed an executive “dashboard” to measure performance, analyze progress, and pinpoint problem areas.Established a data repository for billing data format and content errorsAutomated process for mechanically detecting errors, editing data fields, and diverting critical errors.18% more Production Issues resolved than in previous years1,500+ Production Issues Closed annually33% Reduction in average High Severity Issue duration60% Reduction of total High Severity Issues500% Decrease in field level and out-of-balance errors allowing for the aggressive conversion of customers to the new Verizon data structure without complaints about data cleanliness.

1 E. Telecom Parkway, Temple Terrace, Fl 33637

Proactively managed concurrent projects through the use of appropriate PM methodologies and strategies. Built and managed teams, collaborated across the organization to gain consensus and assign schedules, managed material resources both onshore and offshore, and closely monitored efforts to deliver projects on time and within budget.Key Accomplishments:Excelled in Project Management with no prior experience and no training.Received Award for completion of enterprise-wide legacy billing system conversion and decommission project (2004).Received Enterprise Billed Data & Analysis SPOT award for EDI and magtape parallel testing efforts which led to the conversion of 55 customers from legacy billing system (2003).All projects completed on time and within or below budget.

1 E. Telecom Parkway, Temple Terrace, Fl 33637

Effectively directed EDI (Electronic Data Interchange) Teams in the wake of GTE and Bell Atlantic corporate merger. Built high-performing teams with employees from both organizations, onshore and offshore. Instilled a sense of purpose and ensured that employees delivered results to a consistently high level of quality while meeting deadlines and budget requirements. Communicated with and provided PowerPoint presentations to upper management to ensure that efforts were fully aligned with strategic company goals. Key Accomplishments:Successfully merged two corporate EDI Testing and Production Support teams. Justified and secured significant client budget increases and delivered electronic data on time and to highest quality standards.

1 E. Telecom Parkway, Temple Terrace, Fl 33637

EDI TESTING TEAM LEAD 1998 - 2000Planned and directed all aspects of Y2K system and program testing for e-Commerce. Completed all test cases successfully and within specified timeframes.Delivered outstanding results, including several outstanding customer service awards.Received award for successfully completing Y2K testing requirements on time and within budget.EDI PRODUCTION SUPPORT SUPERVISOR 1996-1998Functional production supervisor - Managed team, wrote procedures and schedules, updated JCL, scheduled pager rotation, and carried production pager 24/7 on rotation with other analysts. EDI SYSTEMS ANALYST 1995-1996Started as contractor and then hired as employee within six months.Worked with clients and VANs (value added networks) to ensure successful transmission of data.

- superior customer support for incoming calls- resolved first level customer issues including password resets- rerouted customers to appropriate technical departments

Master Of Business Administration (M.B.A.), General Business, Organizational Behavior, And Diversity

Bachelor Of Arts (B.A.), Business Administration, Management And Operations, Valedictorian