* Over eight years of experience as a client services professional in a business-to-business environment:- Resolving service issues by investigating customer complaints and providing solutions - Delivering top notch customer service through the execution of responsiveness, accuracy, reliability, assurance, confidence, empathy, and professionalism - Documenting all customer interactions utilizing CRM software - Identifying critical areas for process improvement and generating solutions interdepartmentally where lapses in SOPs exist. - Assisting customers with risk management by analyzing data, creating tools, and implementing processes interdepartmentally, streamlining candidate prioritization - Trainer/SME for all Team Support processes- Team Support POD Leader

Resolve service issues by investigating customer complaints and providing solutions. Deliver top notch customer service through the execution of responsiveness, accuracy, reliability, assurance, confidence, empathy, and professionalism. Document all customer interactions utilizing CRM software. Identify critical areas for process improvement and generating solutions interdepartmentally where lapses in SOPs exist. Assist customers with risk management by analyzing data, creating tools, and implementing processes interdepartmentally, streamlining candidate prioritization. Support company’s largest single client as Sr. Client Services Executive, responsible for providing direct customer support for and retention of a client executing 228,000 transactions per year contributing $7.5 million in annualized revenue. Serve as Account Manager to 3 additional clients; acting as primary company representative responsible for fulfillment of contractual obligations, customer satisfaction, new product introduction, and revenue growth and retention. Appointed as Team Trainer for the Virginia, Ohio, and Mumbai (India) Client Care Teams. Appointed as Team Leader for the Virginia Client Care Team. Trainer/Subject Matter Expert (SME) for all Client Care Processes. Implement auditing process in relation to training to ensure retention.

Resolve service issues by investigating customer complaints and providing solutions. Deliver top notch customer service through the execution of responsiveness, accuracy, reliability, assurance, confidence, empathy, and professionalism. Document all customer interactions utilizing CRM software. Identify critical areas for process improvement and generating solutions interdepartmentally where lapses in SOPs exist. Assist customers with risk management by analyzing data, creating tools, and implementing processes interdepartmentally, streamlining candidate prioritization. Support company’s largest single client as one of two Client Services Executives, responsible for providing direct customer support for and retention of a client executing 228,000 transactions per year contributing $7.5 million in annualized revenue. Serve as Account Manager to 2 additional clients; acting as primary company representative responsible for fulfillment of contractual obligations, customer satisfaction, new product introduction, and revenue growth and retention.

Resolve service issues by investigating customer complaints and providing solutions. Deliver top notch customer service through the execution of responsiveness, accuracy, reliability, assurance, confidence, empathy, and professionalism. Identify critical areas for process improvement and generating solutions interdepartmentally where lapses in SOPs exist. Assist customers with risk management by analyzing data.

Contacted employers, employment agencies, and educational institutes in order to verify candidate specified information as one part of the background screening process. Maintained contact with candidates in order to collect missing information and/or documentation as pre-defined in our contractual obligation with the client or at the request of the client, to fill in ‘gaps’ on candidates’ application submissions. Established and implemented “Missing Information Process” by creating written work instructions, verbal and visual presentations, and conducted workshops to train the Verifications Team on client specific processes. Held title of “Co-Captain” for ABI’s March of Dimes, March For Babies, District Team. Active member of ABI’s employee interactive “ABILITY Team”.