KEY ACCOMPLISHMENTS. 2017 Deficiency Free Annual State Inspection (AHCA)•American College of Healthcare Administrator 2011 Facility Leadership Award which recognizes administrators managing nursing homes who have attained superior health care standards•Featured in several local Polk County newspaper articles in 2011 and 2013 including The Reporter, Haines City Herald and The Ledger•Facility was recently recognized by multiple local newspaper/media as one of six Polk County SNFs recognized by the U.S. News and World Reports Best Nursing Homes 2013 with 5 stars•Facility has maintained 5 star rating since 2009 when I took on the role as NHA and received U.S. News plaques by way of recognition every year•Department Head experience working in 420,180, 120 and 60 bed Facilities•Head of a Marketing Management Committee to increase census mix •Created and implemented aggressive auditing within Social Services and Risk Management departments that resulted in deficiency free annual surveys •Created and implemented a successful “Guardian Angel” program that focused on excellent customer service and significantly decreased resident/family grievances•Achieved and maintained cost effectiveness by significantly reducing staff overtime hours and eliminate agency staff usage•Achieved Facility Social Service Program of the Year/ Leadership Award while serving as a Social Service Director