Design and facilitate meetings, retreats, and community discussions. Accomplish work for organizations, boards, state agencies, and community initiatives to: * Plan strategically by developing or refining mission, vision, goals, objectives, and key milestones.* Align annual plans with the strategic plan.* Train in the areas of group facilitation and meeting management* Build teams* Troubleshoot challengesClients have included Aptus Financial, Arkansas Economic Development Commission, Asset Funders Network, Baptist Health College, Disability Rights Arkansas, Heifer USA, Metroplan, Southern Bancorp Community Partners, University of Arkansas Cooperative Extension, Winrock International, and more.

• Lead an organization dedicated to providing management training for public sector professionals and oversee key certification programs including the Certified Group Facilitator program.• Ensure program adherence to national accreditation standards. • Deliver instruction in facilitation, strategic planning, and volunteer management. • Successfully transitioned operations to online platforms during the COVID-19 pandemic, achieving a 100% satisfaction rate among participants for online training sessions. Created engaging online activities, designed accessible and organized training materials using the Canvas Learning Management System, and ensured the continuity and effectiveness of training delivery in a virtual environment. 50% of training programs continue to be offered online. • Developed and launched the Professional Development Workshop series, resulting in a 36% increase in overall training participation.• Increased program income by 19% and decreased program expenses by 43%.• Developed online registration procedures and processes for all programs. • Primary investigator for the APAC study titled "The Quantifiable Value-Added Impact of the Arkansas Certified Public Manager Program." Wrote and oversaw the Institutional Review Board submission and approval. Provided guidance to the CPM Program Manager and hired researcher on the survey instrument, data analysis, and final report. • Served on the Metropolitan Washington Council of Governments 2020 Reaccreditation Review Team for the National CPM Consortium.

• Directed over 90 field projects annually, assessing needs, evaluating programs, and leading community conversations.• Expanded partnerships with public service organizations from 10 in 2008 to over 250 in 2016 by executing partnership recruitment campaigns and fostering mutually beneficial relationships.• Developed comprehensive risk and liability policies for field work activities, ensuring alignment with federal regulations such as FERPA, the Americans with Disabilities Act, Title IX, and the Cleary Act.• Collaborated with the University of Arkansas at Little Rock to co-host two national conferences: the 2015 Gulf-South Summit on Service-Learning and Civic Engagement through Higher Education and the 2010 IMPACT Conference. • Instructed field courses, developed curricula, designed course assignments adhering to project planning best practices and national publication standards, created on-line course sites in Canvas, and assessed performance. • Created institutional review board procedures to ensure ethical research was conducted during fieldwork. Served as faculty advisor for over 50 IRB submissions each academic year. • Convener of the Faculty Affairs Committee, leading efforts to revamp course and program evaluation processes.• Designed and implemented a curriculum for teams to foster trust, manage conflicts, complete collaborative work, and evaluate project outcomes.• Supervised four departmental staff members. Facilitated visioning retreats, encouraged professional growth opportunities, provided feedback about performance, and mediated conflicts.• Initiated programs and partnerships to recognize excellence in field service including the Capstone Fellowship, the Commencement Award for Excellence in the Field, and the Sullivan Award. • Handled emergency and crisis situations that pertained to student fieldwork. • Co-founded the Arkansas Engaged Learning Network.

• Directed and expanded the Burch Program. In 2004, the Council of Independent Colleges honored the program as a successful initiative that promotes student learning and serves community interests. Recruited diverse, low-income students for participation. Mentored and supervised over 60 program participants each year. Facilitated workshops, retreats, and meetings. • Partnered with the Day Foundation, the Robert and Ruby Priddy Charitable Trust, and the Bonner Foundation to create innovative leadership programming and fund scholarships. Developed the sections of the proposal and site visit for the Priddy Trust that awarded Rhodes College a $4 million grant for leadership scholarships. Produced a scholarship program assessment plan for The Day Foundation that was adopted as the guide for all grant recipients. • Oversaw the new student orientation program for more than 400 new students annually. Supervised over 50 program volunteers, volunteer leaders, and student staff members each year. • Audited summer communications between Rhodes College and newly admitted students. Reduced 14 separate mailers to one piece with consistent messages and coordinated deadlines. • Created and directed a summer program for participants to learn techniques for making effective community change.• Developed an innovative mentoring program to pair students with faculty, staff, and community mentors.• Created and led the Rhodes College First-Year Experience Committee.• Evaluated student services and implemented changes to improve efficiency and effectiveness as a member of the Rhodes Student Services Reengineering Committee. • Served on the Rhodes Post-Graduate Scholarship Committee, and selection committees for the Fulbright, Truman, and Watson Scholarships. Mentored the first Rhodes Scholar and Truman Scholar from Rhodes in the past decade.• Advised Rhodes Student Government and Mortar Board.• Responded to campus crisis situations as a Dean on Call.

• Advised the programming board on all aspects of planning events, executing performance contracts, handling liability issues, and managing budgets. • Led all aspects of large and small-scale events including new student orientations, parents’ weekends, campus lectures, cultural events, and meetings. • Provided services for campus clubs and organizations including the development of a comprehensive calendar of activities. • Confronted discipline problems and mediated conflicts as a Hall Director.• Managed The Commons Student Center. Oversaw building use for campus and community events. • Responsible for a $3 million budget as Treasurer for the National Association of Campus Activities Upper-Midwest Region.

Worked with New Student and Family/Parent Programs

Planned activities for all campers and supervised camp counselors.