Marie Parrish Email & Phone Number

England, United Kingdom

Redditch, England, United Kingdom

acknowledge complaints received and ensure customers are kept up-to-date with progress through to resolution,Process and thoroughly investigate all complaints received, which can be detailed and complex Liaise with our sales and customer support, teams and other internal departments, cruise, lines, package, elements, suppliers and internal bodies, such as.

6 Telsa Court, 60 Innovation Way, Peterborough, Cambridgeshire, PE2 6FL

Ability to recruit and oversee a team of healthcare workers and conduct supervisions.Manage client care packages, including supervising staff and completing reviews.Natural sales skills or business acumen.A flexible approach and eye for detail.A people person who is able to get on with internal employees.Passion to meet and exceed financial.

Peterborough, England, United Kingdom

Ability to recruit and oversee a team of healthcare workers and conduct supervisions.Manage client care packages, including supervising staff and completing reviews.Natural sales skills or business acumen.A flexible approach and eye for detail.A people person who is able to get on with internal employees.Passion to meet and exceed financial.

Peterborough, United Kingdom

• To support Gift Card Commercial Manager in the gift card processes to deliver efficiencies and improve the customer journey
• Process Gift Card and Voucher orders for B2B and internal clients
• Acts as a brand ambassador Managing administration for all Corporate clients and partners
• Liaising with the Gift Card Remittance team to manage all accounting for B2B credit accounts to ensure that funds are tracked and aged debt report is updated
• Update Retail Ops Support team on all operations and ensure standard operating processes are accurate and communicated
• Provide administration and tracking support for supplier service desk incidents

• Responsible for updating and monitoring validity of all Product details and prices TOM TOM. Clarify necessary sales process and operational details. Communicate to all channels via email to reinforce Info Sources &.
• Review incoming offers from cruise suppliers, liase with suppliers to ensure most effective format and identify most suitable/best deals and publish on TOM TOM
• Manage Cruise section on the Thomas Cook and Going Places intranet to maximise communication of Groups, offers, brand and supplier campaigns, discount and incentive messages
• Liase with suppliers to obtain regular updates for pricing on Flyers and design and publish new Flyers as new exclusives obtained from other suppliers
• Liase with suppliers and use offers coming into to Cruise Mailbox to identify top 10 deals for publication on a weekly basis.
• Publish marketing activity details onto Choose to Cruise & Info Sources.

• Produce competitor analysis on competitor brochures to ensure we are competitive on both product mix & price at all times.
• Review of product and brochure presentation to take into account current & projected trading conditions, competitive position, sales performance with the objective of improved profitability.
• Manage the programme for current seasons on sale by analysing sales &margins on a weekly basis, making recommendations to sales & purchasing on programme amendments to maximise profitability.
• Provision of accurate and timely management information to key stakeholders.
• Defining & refining of product criteria to ensure there is the right product in the right brochure to achieve planned profit improvements.
• Delivery of planned contribution targets from tourist board/key supplier subvention of timely & accurate joint marketing proposals.

• Providing comprehensive post booking service to customers, by outbound calling and supporting other customer service teams.
• Resolving issues and conflicts as they arise due to extensive decision-making, negotiation and customer service skills.
• Dealing with customers/suppliers on issues as they arise in both verbal and written communication.
• Liaising with other departments within the organisation and maintaining effective communication and relationships.
• Able to prioritise workload and enjoy a busy challenging environment, whilst still completing deadlines.
• Ability to find alternative solutions that benefit both the customer and the organisation to achieve a ‘win, win’ situation.

Thomas Cook Signature

• Resolving and amending customer itineraries.
• Dealing and resolving incoming queries over the telephone from customers and agents.
• Maintaining a high level of customer service on each call
• Advising customers of any changes to their holiday. E.g. building work etc.
• Coaching members of the team on new processes/procedures and on problem/finding alternatives for customers.

Peterborough, United Kingdom

• Selling a wide range of holidays to customers and travel agents over the telephone
• Working towards and achieving sales targets as part of the team
• Extensive travel industry experience, including overseas research to provide reports and be a key contact for colleagues requiring site knowledge for customers.
• Delivering the ultimate customer experience at all times.

Various

• Setting up equipment.
• Dealing with the customers to take their family and children’s photographs.
• Handling money and banking at the end of each week.
• Working on own initiative to make sure that all targets are reached.

Peterborough, United Kingdom

• Dealing with the customers to take their family and children’s photographs.
• Working within a team to make sure that all studio targets are reached.

N.N.E.B, Diploma In Nursery Nursing

Gcse