Marie Pena Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

Created clear project plans, led meetings with B2B, C2B and agency stakeholders from around the world. Facilitated discovery activities to create a compelling product vision. Collaborated with the delivery team to estimate the effort cost of epics and user stories, so work fits within timeline and budget constraints. Managed and coordinated the schedules of all team members on projects to ensure positive outcomes and velocity on projects. Proven ability to diffuse customer escalations and deliver solutions to resolve advanced customer concerns. Set sprint goals, created and ran release plans, and tracked progress in pursuit of product needs. Worked with JIRA, Basecamp (2.3.4), Slack, Hubspot, Pandadocs, Google Suite, BugHerd, Harvest, Parallax, Adobe Suite (In-Design, Photoshop, XD, Illustrator), Figma. Key Achievements:- First individual in company’s 10 year history to take on the Product Owner position- Spearheaded the development of the Product Owner role, providing input on training and mentorship for the position to leadership- Launched 30 web applications in various tech stacks (Wordpress, .NET, Strapi, Drupal, Sharepoint, and various headless implementations)- Developed over 30 JIRA backlogs with epics, user stories, and defined acceptance criteria for teams of 1 to 8+ developers - Introduced marketing and project management processes to make client experiences more uniform between teams- Lead three different teams of developers and UX/UI Designers in the product delivery department as Product Owner- Successfully mitigated over-budget costs ensuring profit of over $150,000 in additional budget and phases approved by clientsPresented multiple discovery workshops for agency and direct clients- Championed efforts to organize and streamline position, department and company resources for new hires and tenured employees

Greater Minneapolis-St. Paul Area

Helped guide platform and technology decisions to ensure the right solutions for lasting success. Planned project scopes to solve clients’ highest priority business needs within contract. Secured or renegotiated scope throughout development to satisfy clients’ budget and timeline. Supported developers with technical research, troubleshooting, QA (Quality Assurance testing) and UAT (User Acceptance Testing). Demonstrated strong written and verbal communication skills, including creating documentation, reports and data sheets. Able to make and uphold reasoning of decisions that account for various dimensions of complex situations (conflicting requirements, budget restrictions, dependencies, uncertainty). Able to work collaboratively with diverse teams and independently. Analytical thinker and problem solver able to come up with creative solutions to diverse problemsKey Achievements:- Received SCRUM Product Owner Certification- Exceptional accountability for overall product quality and goodness-of-fit to our clients’ business needs- Provided primary expertise on optimizing the mentoring and onboarding process for new hires- Selected to spearhead new hire training over more tenured- Delivered exceptional client experiences to ensure products were ready to go live within determined timeline- Met with product lead developers to learn the web applications code and Content Management System to support client assigned content entry- Taught clients User Acceptance Testing tools and processes- Learned the products written HTML, CSS, and scripting languages to help with small code tweaks when applicable- Received praise and recognition for being a positive, supportive team member and leader on projects

Managed the enrollment of corporate and privately owned veterinary clinics and hospitals into the MyVetStoreOnline eCommerce platform. Coordinated communication via phone, email, and chat with multiple contacts including merchant services providers, sales team members, and veterinary practice staff. Provided the essential steps to the enrolling practice and prioritized accounts to launch each as efficiently as possible.Key Achievements:- Assigned to train co-workers on processes to advance their skills two weeks into employment- Took on Team-Lead responsibilities two months into employment with minimal training to support the department- Led collaboration with leadership to introduce and manage the development of training material for the department- Completed 500+ active clinic and client tickets after three months of employment- Helped execute tasks and projects designated to other departments, ex; Engagement, Customer Service and Sales

Eagan, Minnesota

Coordinated and implemented marketing communication projects with responsibilities that include account-based marketing management, special events coordination, and creating brand awareness in the corporation’s global large and midsize law firm market, supporting 500+ initiatives. Collaborated with teams and vendors internally and externally.Key Achievements:- Prepared reports for marketing initiatives, growth, and improvement- Managed deployment and development of key digital campaigns that exceeded industry benchmarks- Created and designed marketing for print ads and digital ad campaigns- Trained interns, contractors and new hires on department computer software systems- Created workflow documents and processes to streamline teams projects and tasks- Administrative support for scheduling and documenting meeting action items

Eagan, Minnesota

Managed life-cycle of projects to assure their successful delivery, by documenting and actively participating in all phases of the project which included collaborating with organizations and maintaining communications to drive the success of the project.Key Achievements:- Created and managed social media campaigns through team calls with content creators, vendors, multiple departments and the clients- Trained new contractors on systems and policies- Audited special web optimization projects for department heads- Identified, assessed, managed and communicated risks and issues to meet project deadlines

Greater Minneapolis-St. Paul Area

Researched digital marketing strategies by auditing aspects of websites and aligning them with our best practices. Certifying in and utilizing tools such as Google Analytics, Google Ads, Kenshoo, Moz Local, and Adobe Analytics. Worked on client projects and bringing in new ideas to the team. Developed and gained new skills marketable in the digital marketing industry. Wrote and implemented HTML5 code onto client sites. Key Achievements:- Gathered client information to use on Moz Local for marketing advertisement online- Developed over 100 Responsive Google Ad groups for our current clients’ campaigns- Converted over 100 client sites from HTTP URLs to HTTPS- Analyzed and documented opportunities for search engine optimization of current client sites- Organized meetings with VPs to discuss multiple partnerships- Reached out and met with corporate leaders in Social Media, Data Analysis, Technology and Paid Search - Modified a process to effectively combine and complete tasks that were presented as separate tasks- Assigned special projects from department seniors to complete due to experience- Presented to 150+ Thomson Reuters employees and contractors about a high-level overview of intern experience- Completed special projects of digital marketing strategies and tools- Improved existing outreach presentations for use at local high schools

Apple Valley, Minnesota

Graduated Magnum Cum Laude, a member of the National Honor Society and continues to support the school through managing projects and support as an alumni.- E3 STEM Academy Student Leader- Eagle Excellence Award (Student of the Year) 2016 - National Academy of Television Arts and Science Regional Award-Winning Student Writer, Director and Producer- Project Lead – AVHS Eagle Up Marketing Project – Internship- Lead Manager – Student Technology Assistance Team – Internship- Project Lead – Graphic Design Internship Project – District Office – AVHS- Project Manager – Web Design Internship Project – Thomson Reuters – AVHS- Cisco Networking CCNA1 Course – Dakota County Technical College- Cisco Networking CCNA+ Course – Dakota County Technical College- Cisco Security+ Course – Dakota County Technical College- Secretary & Lead Coordinator – Eagle Media Crew – AVHS- FIRST Robotics Advocacy Conference Presenter – Washington D.C- Teacher/Counselor – Maiden Voyage Girls in Tech Summer Camp- World Champion in FIRST Tech Challenge Robotics – FTC Team 9205 Iron Maidens- FIRST Ladies Regional Representative – FTC Team 9205 Iron Maidens- Five Time First Place Inspire Award Winner – FTC Team 9205 Iron Maidens

Eagan, Minnesota, United States

Managed the organization, preparation, and distribution of school math, science, and lunch supplies for School District 196. Excellent customer service and sales skills utilized to bring in potential new deals with school supply vendors. Key Achievements:- Organized product labels and storage crates for school lunches- Coordinated communication between management and employees- Pitched and implemented ideas to help raise productivity numbers- Formatted and repackaged iPads for 500 students across the school district- Printed, laminated and packaged thousands of worksheets, learning plans, and teaching materials.

Greater Minneapolis-St. Paul Area

Work on client projects and brainstorm with the team. Learn skills marketable in the digital marketing industry. Utilize tools such asGoogle Analytics and Kenshoo. Write and implement HTML5 code onto client sites. Enter data into spreadsheets.Key Achievements:- Systematized data to streamline access to client information using RavenTools- Developed and managed Google Ad campaigns for clients’ Pay-Per-Click campaigns- Designed a programming game to educate students on web design- Improved existing outreach presentations for use at local high schools

Apple Valley, Minnesota

Key Achievements:➢ Consistently Made Customers Enjoy Their Experience➢ Organized a Way for Employees to Connect with One Another Outside of Work to Cover Shifts➢ Gained Raise in 3 Months of Employment➢ Taught New Employees➢ Excellent Sales and Customer Service➢ Strong Hospitality Skills

Burnsville, Minnesota, United States

Digital Marketing, Marketing, 3.6

3.9