• Spearheads the development and implementation of operational policies, procedures, and workflows, resulting in enhanced productivity and significant improvements in overall efficiency.• Fosters a high-performance culture by providing strategic direction to department heads and staff, scaling the team to meet growing business demands while nurturing collaboration and accountability.• Creates comprehensive guidelines for staff development, implementing monthly quality coaching sessions… Show more • Spearheads the development and implementation of operational policies, procedures, and workflows, resulting in enhanced productivity and significant improvements in overall efficiency.• Fosters a high-performance culture by providing strategic direction to department heads and staff, scaling the team to meet growing business demands while nurturing collaboration and accountability.• Creates comprehensive guidelines for staff development, implementing monthly quality coaching sessions and assessments to ensure all team members meet operational standards and continuously improve their performance.• Partners with the CEO to develop and execute high-impact strategies, aligning operations with long-term organizational goals, accelerating business growth, and expanding market reach.• Directs recruitment, interviewing, and onboarding processes, creating comprehensive training programs that ensure new hires are well-prepared for success.• One of the primary point of contact for key clients and resolving inquiries to ensure customer satisfaction and retention.• Created and monitors the KPIs to identify areas for improvement, leveraging data to drive initiatives that boost operational performance and client outcomes.• Drives business development by working closely with sales and marketing to create strategies that boosted client acquisition and retention, including creating the company’s social media campaigns and content calendar to maximize brand visibility. Show less

• Delivered outstanding customer service, creating memorable front-of-house experiences for both residents and guests, resulting in high satisfaction and repeat business.• Streamlined administrative operations, efficiently managing move-ins, resident communication, reporting, and supply orders to maintain smooth daily workflows.• Ensured brand standards were consistently met by conducting thorough daily room inspections and implementing efficiency checks.• Spearheaded hotel… Show more • Delivered outstanding customer service, creating memorable front-of-house experiences for both residents and guests, resulting in high satisfaction and repeat business.• Streamlined administrative operations, efficiently managing move-ins, resident communication, reporting, and supply orders to maintain smooth daily workflows.• Ensured brand standards were consistently met by conducting thorough daily room inspections and implementing efficiency checks.• Spearheaded hotel management operations, ensuring seamless check-in and check-out processes that enhanced the guest experience.• Leveraged hotel management systems to generate detailed reports, quickly resolve guest billing concerns, and facilitate timely refund processing, driving guest loyalty.• Utilized the Yardi system to oversee leasing managers' schedules, manage work orders, and verify resident information, optimizing productivity and accuracy.• Partnered with IT to successfully implement hospitality technology upgrades, enhancing overall operational efficiency.• Assisted in leasing by managing property tours, generating and following up on leads, and handling additional leasing duties. Also, supported centralized sales efforts by endorsing new guests.• Conceptualized, planned, and executed engaging resident and guest events, in collaboration with the General Manager, boosting community engagement and satisfaction.• Proactively monitored and responded to online reviews and surveys, maintaining a positive brand reputation and addressing any guest concerns promptly.• Resolved booking inquiries, guest questions, and onsite issues swiftly, ensuring guest concerns were handled with professionalism and care.• Managed inventory and supply chain processes for front desk and housekeeping teams, ensuring smooth operations and cost-effective ordering practices. Show less

• Worked closely with teams from different regions to develop and implement innovative strategies, successfully meeting organizational goals and boosting overall client satisfaction.• Served as the primary point of contact for high-priority client inquiries and escalations, resolving issues with professionalism and ensuring open communication to maintain strong client relationships.• Monitored and analyzed agent performance metrics, preparing daily and monthly reports to track progress.… Show more • Worked closely with teams from different regions to develop and implement innovative strategies, successfully meeting organizational goals and boosting overall client satisfaction.• Served as the primary point of contact for high-priority client inquiries and escalations, resolving issues with professionalism and ensuring open communication to maintain strong client relationships.• Monitored and analyzed agent performance metrics, preparing daily and monthly reports to track progress. Conducted regular reviews and strategy meetings to identify performance gaps and implement targeted improvements.• Partnered with the sales team to ensure a seamless transition for new clients into the Client Services department, enhancing the onboarding experience and ensuring client readiness.• Proactively identified opportunities to refine processes and workflows, driving efficiency while elevating the overall client experience and service delivery standards. Show less

• BUSINESS DEV./ PROXYMM SCIENCE (3 MONTHS)Researched target market and potential clients in the healthcare and pharmaceutical industry. Customized proposals, presentations to educate and communicate products and services.• MARKETING / MARKETEER APP (7 MONTHS)Develop strong relationships with key partners, Evaluate strategic and partnership opportunities. Work across to tailor merchant specific needs.• TRAINING & MARKETING / CHEF & BREWER (2 YEARS)Handled the calendar of… Show more • BUSINESS DEV./ PROXYMM SCIENCE (3 MONTHS)Researched target market and potential clients in the healthcare and pharmaceutical industry. Customized proposals, presentations to educate and communicate products and services.• MARKETING / MARKETEER APP (7 MONTHS)Develop strong relationships with key partners, Evaluate strategic and partnership opportunities. Work across to tailor merchant specific needs.• TRAINING & MARKETING / CHEF & BREWER (2 YEARS)Handled the calendar of activities. Trained staff on service standards and promo roll outs. Conducted audits and designed collaterals and captions for social media. Show less

• Built and maintained strong, trusting relationships with retirees, providing tailored support and exceptional customer service that significantly increased client satisfaction.• Designed and executed comprehensive marketing strategies, plans, and campaigns aimed at promoting financial products and services specifically designed for retirees, enhancing brand visibility and driving sales growth within this niche market.• Conducted in-depth market research and analysis of consumer trends… Show more • Built and maintained strong, trusting relationships with retirees, providing tailored support and exceptional customer service that significantly increased client satisfaction.• Designed and executed comprehensive marketing strategies, plans, and campaigns aimed at promoting financial products and services specifically designed for retirees, enhancing brand visibility and driving sales growth within this niche market.• Conducted in-depth market research and analysis of consumer trends within the retiree demographic, generating reports that informed marketing efforts and targeted outreach strategies to effectively engage and resonate with this audience.• Provided guidance and support to the marketing team, fostering a collaborative environment that encouraged creativity and innovation. Conducted regular performance evaluations and implemented training initiatives to enhance team productivity and professional growth.• Partnered with sales and product development teams to align marketing efforts with the needs of retirees, ensuring cohesive messaging that maximized impact and supported client financing options.• Monitored and analyzed the effectiveness of marketing campaigns and initiatives through key performance indicators (KPIs), generating actionable insights that strengthened marketing strategies and improved overall performance. Show less

• Designed and implemented effective training programs tailored to restaurant staff, focusing on operational excellence, customer service, and culinary skills to foster a high-performing workforce.• Conducted thorough restaurant audits to assess compliance with operational standards, identifying areas for improvement and implementing best practices that enhanced efficiency and guest satisfaction.• Actively participated in culinary school events and programs, collaborating with aspiring… Show more • Designed and implemented effective training programs tailored to restaurant staff, focusing on operational excellence, customer service, and culinary skills to foster a high-performing workforce.• Conducted thorough restaurant audits to assess compliance with operational standards, identifying areas for improvement and implementing best practices that enhanced efficiency and guest satisfaction.• Actively participated in culinary school events and programs, collaborating with aspiring chefs and industry professionals to promote hands-on learning and real-world application of culinary arts.• Managed the operational aspects of restaurants within the group, providing insightful monthly business reviews and developing targeted marketing plans that aligned with organizational goals and market trends.Performance Tracking & Reporting: Analyzed training effectiveness and operational performance metrics, leveraging data to refine training initiatives and ensure continuous improvement in service quality and team productivity.Cross-Functional Collaboration: Collaborated closely with kitchen and front-of-house teams to ensure seamless integration of training practices into daily operations, fostering a cohesive and motivated workforce committed to delivering exceptional dining experiences. Show less

• Oversee the reservation process, ensuring accuracy of guest information, and assigning rooms based on availability and guest preferences.• Supervised and trained reservation agents on customer service standards, and in resolving any issues that arise during the booking process.• Interacted with guests to address inquiries, provide information about availability, rates, and packages, and assist in resolving complaints.• Coordinated with the front desk, sales, housekeeping, and… Show more • Oversee the reservation process, ensuring accuracy of guest information, and assigning rooms based on availability and guest preferences.• Supervised and trained reservation agents on customer service standards, and in resolving any issues that arise during the booking process.• Interacted with guests to address inquiries, provide information about availability, rates, and packages, and assist in resolving complaints.• Coordinated with the front desk, sales, housekeeping, and other relevant departments to ensure seamless operations, accurate guest information transfer, and efficient handling of special requests or arrangements. Show less

Oversee the reservation process, ensuring accuracy of guest information, and assigning rooms based on availability and guest preferences.• Supervised and trained reservation agents on customer service standards, and in resolving any issues that arise during the booking process.• Interacted with guests to address inquiries, provide information about availability, rates, and packages, and assist in resolving complaints.• Coordinated with the front desk, sales, housekeeping, and other… Show more Oversee the reservation process, ensuring accuracy of guest information, and assigning rooms based on availability and guest preferences.• Supervised and trained reservation agents on customer service standards, and in resolving any issues that arise during the booking process.• Interacted with guests to address inquiries, provide information about availability, rates, and packages, and assist in resolving complaints.• Coordinated with the front desk, sales, housekeeping, and other relevant departments to ensure seamless operations, accurate guest information transfer, and efficient handling of special requests or arrangements. Show less

• Provided guidance, direction, and support to team members, fostering a positive work culture and ensuring alignment with organizational goals.• Established team objectives, centre targets, and key performance indicators. • Regularly monitored team performance, track progress towards goals and provided constructive feedback, recognized accomplishments, and addressed performance issues promptly.• Identified skill gaps within the team and provide or facilitate training opportunities… Show more • Provided guidance, direction, and support to team members, fostering a positive work culture and ensuring alignment with organizational goals.• Established team objectives, centre targets, and key performance indicators. • Regularly monitored team performance, track progress towards goals and provided constructive feedback, recognized accomplishments, and addressed performance issues promptly.• Identified skill gaps within the team and provide or facilitate training opportunities to enhance individual and team capabilities. Show less

• Handled Salespeople’s paperwork for invoicing.• Researched and gathered information to track jobs needed by the Production branches.• Entered all pertinent information of the Builder with the billing information to ensure inception to completion of the job.• Processed and signed contracts and purchase orders; organized paperwork for every job category.• Consolidated Bid Proposals of Salespeople to prospective Builders.

• Composed Business Correspondence for the Salespeople.• In charge of Salesman’s Monthly Expense Reimbursement report.• Responsible for weekly Inventory of yachts, cruisers and sport boats in the showroom.• Updated the Salespeople for upcoming boating events, availability of dry storages and boat slips for clients.• Maintained telephone switchboard and directed calls to appropriate person or location.• Entered important data as primary point of information for the… Show more • Composed Business Correspondence for the Salespeople.• In charge of Salesman’s Monthly Expense Reimbursement report.• Responsible for weekly Inventory of yachts, cruisers and sport boats in the showroom.• Updated the Salespeople for upcoming boating events, availability of dry storages and boat slips for clients.• Maintained telephone switchboard and directed calls to appropriate person or location.• Entered important data as primary point of information for the Salespeople and clients; prompt paperwork filing. Show less

• Responsibilities include checking in and out of guests.• Handling special customer requests and making reservations.• Account balancing/ Cashiering• Administered computerize daily room forecasting.