The most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.Under limited supervision, oversees and coordinates all real estate management, maintenance, development, and construction activities associated with a large, multiple-building complex.Duties and responsibilities:• Lead and manage a team of 5 customer service agents.• Plan, assign and monitor work tasks for optimum team efficiency.• Perform… Show more The most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.Under limited supervision, oversees and coordinates all real estate management, maintenance, development, and construction activities associated with a large, multiple-building complex.Duties and responsibilities:• Lead and manage a team of 5 customer service agents.• Plan, assign and monitor work tasks for optimum team efficiency.• Perform quarterly staff performance evaluations.• Identify and address development needs.• Formulate and implement customer service policies and procedures.• Analyze data to identify strategies for improvement of service and productivity.• Working with CRM system.• Ensure the consistent achievement of customer service levels and standards.• Resolve escalated customer service issues.• Handle all collection reports and procedures.• Prepare contracts for new and exciting customers.• Responsible to deliver customers their property.• Selecting and hiring new customer agent staff.• Handle all call center reports (i.e. new leads, follow up leads and customer service calls) Show less

Working with other teaching staff to set goals, objectives and methods.• Encouraging students to ask questions and to express their difficulties.• Establishing effective classroom management practices.• Giving feedback to pupils and writing progress reports for their parents.• Identifying special needs pupils and those with learning disabilities.• Taking students out on field trips.• Participating in after school extra-curricular activities.• Listening to… Show more Working with other teaching staff to set goals, objectives and methods.• Encouraging students to ask questions and to express their difficulties.• Establishing effective classroom management practices.• Giving feedback to pupils and writing progress reports for their parents.• Identifying special needs pupils and those with learning disabilities.• Taking students out on field trips.• Participating in after school extra-curricular activities.• Listening to students to understand their concerns and needs.• Responding to misbehavior in a effective but measured way.• Teaching pupils who have experienced difficulty with mainstream education.• Preparing and setting tests, examination papers, and exercises.• Organising school parties, competitions and field trips. Show less

• Delegate for the team leader when he is out of office.• Handling team performance, adherence, schedule, tasks, annual plan, sick leaves.• Prepare & calculate team members how & what on monthly & annually basis.• Handle all monitoring issues with quality department.• Proven ability to initiate, develop, and/or support a community of practice for institutional knowledge sharing, and capacity to influence without formal authority and across organizational boundaries. • Handle… Show more • Delegate for the team leader when he is out of office.• Handling team performance, adherence, schedule, tasks, annual plan, sick leaves.• Prepare & calculate team members how & what on monthly & annually basis.• Handle all monitoring issues with quality department.• Proven ability to initiate, develop, and/or support a community of practice for institutional knowledge sharing, and capacity to influence without formal authority and across organizational boundaries. • Handle all reports regarding all port out & in acceptance & rejection.• Handle all violation & validation reports along the whole entity.• Prepare and provide the team members with the proper training.• Prepare and set coaching for individuals or the team.• Expert reference of any unsolved problems.• Offer practical ideas to solve different emerging problems• Focal point with other departments, i.e. marketing, and technical.• Ability to organize large volumes of work, and set priorities under conflicting pressures. • Balance client needs with institutional guidelines and practices and flexible to different strategies. • Focal point with the other 2 operators to solve the conflicts of the dials that had a problem while the port in/ out procedures.• Promoted customer satisfaction through clear, concise communication.• Solve customer problems and assured high level of satisfaction• Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service.• Save the customer from churning• Effectively transfer misdirected customer requests to an appropriate party• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity• Participate in activities designed to improve customer satisfaction and business performance Show less

• Determines requirements by working with customers.• Answers inquiries by clarifying desired information; researching, locating, and providing information.• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.• Fulfills requests by clarifying desired information, completing transactions, forwarding requests.• Sells additional services by recognizing opportunities to up-sell… Show more • Determines requirements by working with customers.• Answers inquiries by clarifying desired information; researching, locating, and providing information.• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.• Fulfills requests by clarifying desired information, completing transactions, forwarding requests.• Sells additional services by recognizing opportunities to up-sell accounts, explaining new features.• Maintains call center database by entering information.• Keeps equipment operational by following established procedures, reporting malfunctions.• Updates job knowledge by participating in educational opportunities. Show less