• Designed and conducted formative and strategic research using focus groups, in-depth interviews, and surveys• Assessed products for the Deaf and hard of hearing; made evidence-based recommendations for changes that would improve accessibility and equity of experience

• Designed and conducted evaluative and iterative research projects using card sorts, participatory design, and usability tests• Conducted competitor and market analyses• Refined research intake processes• Created branded research presentation templates

• Designed and conducted 25 exploratory, evaluative, iterative, and strategic research projects using focus groups, in-depth interviews, participatory design, surveys, and usability tests• Applied consistent language and branding across research messaging in 40+ languages; increased survey response rates by 12% and eliminated 98% of annual help request calls• Created electronic consent forms; increased compliance with data privacy standards and saved ~9,175 person-hours annually• Administered 20,000+ Qualtrics accounts; trained employees from 30 departments and 15 international areas• Evaluated 1,570+ surveys to improve survey design and research quality; decreased length of review process by 23%• Established a peer review process; enhanced research quality• Adapted survey review process by implementing a client assignment model; standardized client experiences

• Managed an award-winning intranet site (Intra.NET Boston Reloaded, Special Jury award) used by 75% of staff weekly• Wrote, edited, and published 520+ articles; boosted average length of user engagement to 6 minutes (or 4.5 pages)• Built dashboards and compiled monthly website usage reports; increased awareness of content performance• Designed promotional materials for 96+ events and created templates for recurring activities that are still in use today

• Wrote and published articles on 6 public-facing websites; selected homepage promotions• Created prototype and messaging strategy for promotional materials used in open house events

• Greeted guests and connected them with appropriate resources and specialists• Updated resources on: education, employment, interviewing, resumes, scholarships, etc.• Updated and input job listings on ldsjobs.org.

• Answered inbound calls, updated services, corrected billing, and ensured customer satisfaction

• Coordinated and provided support for weekly fundraising events• Wrote articles, blog posts, memos, programs, and Twitter feed

• Taught research methods to 16 classes of undergraduate and graduate students (SPSS, Qualtrics, etc.)• Graded papers and entered grades for homework assignments and exams

• Cleaned common areas in 28 residence halls and office building during school year and summer conferences• Led a team (4-12), trained on waxing, buffing, carpet cleaning, window washing, and special projects.

• Researched and wrote literature review about nonprofit organizations' use of social media• Met regularly with communications professionals to discuss findings

• Managed client campaigns from preliminary research to client presentation for Gatorade, tippingbucket.org, Utah Lyric Opera, and Bona. • Worked as account executive, planner, strategist, and copywriter.

• Provided digital marketing and SEO for small businesses• Attended a two month digital media workshop