Administration for a number of mortgage and protection brokers, ensuring all compliance and fraud prevention measures have been achieved. Follow applications through from submission to completion, ensuring all criteria and requirements are provided in a timely manner. Manage customer expectations.

Teaching up to 20 children ranging from the age of 14 months up to 34 months through play, using the British Curriculum Early Years Foundation Stage, ensuring the children achieve the required milestones. Recording their milestones within their Learning Journey, using observations and photographs along with arts and crafts activities to showcase their advancing stages.

Direct line manager to a branch team of up to 20 staff - motivating them to provide exceptional service, increasing the branch overall NPS.Looking after resourcing for up to 75 members of staff across 5 hub branches, ensuring the right people were in the right branch with the correct skills and security responsibilities, increasing the hub NPSIncreased levels of security and responsibility, being available during out of hours when required and taking responsibility for the hub branches when necessary. Ensuring all staff across the hub where aware of their own responsibilities throughout their roles, carrying out random surprise checks to ensure knowledge is maintained across all staff levels. Alongside this, having overall responsibility for the money held within the hub branches at all times and ensuring that those given responsibilities of each branch were knowledgeable to do so.Offering coaching and support to all branch staff and business partners, ensuring all regulations were upheld and security was met at all times by holding regular 1:1’s and observations. Ensuring that all staff across the hub were up-skilled across all different branch types, and planning in relevant training around the new branch technology. Ensuring each branch had fully skilled Digital Eagles available for customers, whilst training the remaining staff step by step.Mentoring to both Barclays Graduates and Apprentices, helping them through their course to grow above their requirements and gain valuable experiences along with their academic qualifications.Promoted to Community Citizenship Manager, ensuring both the financial goal and the recipient goal was met across all 46 branches, based on my previous 3 years across the smaller area where I had exceeded these goals consecutively, whilst building great external relationships and arranging fundraising events for both the company and external clients.

Branch based sales role, dealing face-to-face with customers. Making sure all external and internal regulations were upheld.Ensuring that all staff based in the branch, from several different business partners, understood how to spot opportunities and overcome objections to maximise our sales potential.Offering customers the option of advice and recommendation / information for mortgages.Supporting the Branch Manager in their absence guaranteeing the branch maintained its high level of customer service at all times.Offering support to my mortgage colleagues and acting as a point of reference for customer service excellence and assisting my Area Manager with the production of performance reports.

Face-to-face position within a branch environment. Working with and representing over 55 lenders whilst adhering to all regulations.Supporting the estate agency staff within their roles of property real estate salespeople whilst up-skilling their knowledge to ensure all mortgage opportunities were maximisedGiving professional advice and recommendations to clients regarding mortgages and their mortgage protectionHolding weekly 1:1’s with the staff and discussing further training opportunities, compliance and sales issues and offering support and assistance to the Branch Manager in their absence.

Face-to-face sales role within a branch sales environment, working to both individual and branch specific targets. Adhering to compliance and audit requirements as well as meet a required level with mystery customers within all branch areas.Ensuring the branch met the Norwich Union Key Performance Indicator, which involved both individual and branch related training and incentive programmes. Working closely with Chelsea Head Office, Norwich Union Head Office and both sets of employees within the branch, managing up to 10 staff.Mortgage Consultant for both new and existing queries. Working to the Financial Services Authority regulations, providing up-to-date details and working within the Society’s lending policy, whilst maximising on each sales potential.Offering assistance to my colleagues and help guide them to meeting their individual targets. Covering for the Branch Manager in their absence.

First point of contact, both face-to-face and telephone based, working with several different clients ensuring that their needs and their customer’s needs were priority.Precision and accuracy was vital within this role, making sure all information was right first time.Handling the migration of a large motorcycle dealer from Switzerland to UK, guaranteeing both the client and their customers did not feel any disruption.Compiling a training manual for new members of staff, putting in place support so all roles could be covered at all times.

First point of contact ensuring that the customer was central to the discussion.Communication skills needed to be of the highest standard as this was mostly a telephone based role.Leading a staff council team called “Voice Box”. Representing over 200 staff within the Lending Centre, prioritising both staff morale within their working environment, and communication between the management and the staff. Organising company social events to ensure that inter-team relationship building and involvement took place.

Ensure all Health & Safety regulations were constantly upheld whilst managing a team of 21 staff.Daily and weekly banking, along with distributing staff wages.Weekly rota and holiday management.Training and maintaining competence of all staff, front and back of house, making sure service was at the forefront.Maintaining stock levels, keeping them stored securely and checking hygiene levels were being maintained. Carried out random spot tests as confirmation.