-Responsible for defining detailed requirements, analyzing business needs, and validating solutions with the client.-Formulate and define business scope and objective through research and fact-finding.-Provide support to end-users for application configuration and in house developed applications.-Develop testing scenarios and perform QA testing following code deployments.-Create and maintain automated testing suites.

-Served as the liaison between customer and development teams.-Worked with internal and external users to gather and understand requirements, determine solutions, set delivery priorities, and communicate the status on projects.-Developed and executed use cases and comprehensive test plans.-Planed and designed business processes and made recommendations and changes in order to improve and support business systems and activities.

-Served as the liaison between clients and development teams.-Explained overall business cycle to clients.-Performed complex data extractions for cost benefit analysis, cost saving scenarios, and monthly reports.-Gathered, understood, and documented work processes and business requirements.-Developed project plans and oversaw project timelines.-Assisted development and IT teams in the development and testing of upgrades to existing and newproducts.-Acted as the point of contact for clients.-Listened to and analyzed, researched, and resolved client problems, questions, and concerns.-Database management.-Coordinated project completion with various groups within organization.-Ensured completion of all projects within service level agreement time.

- Reviewed and analyzed the credit history of applicants and determines their loan repayment capabilities.- Prepared reports, summaries, and opinions for the bank’s lenders, on new, renewal, and existing loans.- Reviewed real estate appraisals to insure appraisal is complete and accurate.- Managed financial statement tracking.- Handled correspondence with bank customers concerning financial statement updates.

- Insured adequate availability of staff to process transactions for customers.- Ensured compliance of local, state, and Federal banking regulations.- Established and maintained excellence customer service, set performance standards, delegated work and projects.- Developed staff.- Monitored staff performance.- Made recommendations for salary changes, disciplinary actions, and terminations.- Represented the Bank in various civic community functions.

- Responsible for assisting customer in opening bank accounts.- Explained bank products and services.- Administered domestic and international wire transfers.- Processed daily reports and balanced general ledger accounts.- Routed incoming phone calls.