Marie Stassinopoulos Email & Phone Number

Portland, Or, Us

Portland, Or, Us

-Oversaw the successful implementation of Procore’s accounting products with major ERP systems such as Viewpoint Vista and CMiC, ensuring seamless customer onboarding and adoption.-Developed and refined operational processes for the CMiC integration, focusing on efficiency, scalability, and enhancing client experience and created a New Relic dashboard to proactively identify customers with low usage.-Acted as a liaison between sales, product, and customer success teams, collaborating on customer feedback to inform product enhancements and new feature development.-Spearheaded creation of comprehensive training materials on ERP integration best practices, elevating both customer understanding and internal team capabilities.-Owned multiple escalated client issues, ensuring timely and effective resolution while maintaining strong client relationships.-Mentored and onboarded new team members, fostering a collaborative learning environment and accelerating their development to ensure they quickly contributed to team goals.-Facilitated communication of technical requirements to engineering teams using JIRA tickets and detailed technical documentation, ensuring accurate and efficient feature implementation.-Authored comprehensive documentation and established robust processes for the team, improving internal efficiency and standardizing troubleshooting and customer support protocols.-Utilized my comprehensive knowledge of Procore Financials to better advise and solve customers’ real world problems.

Portland, Oregon Metropolitan Area

Portland, Or

-Designed and delivered bespoke website solutions with a focus on user experience (UX) and modern design principles, integrating digital strategies to enhance client brand visibility and engagement.-Worked closely with clients to consult on business models and point of sale systems, ensuring their online platforms aligned with operational needs and drove business efficiency.-Provided comprehensive digital strategy consulting, aiding clients in optimizing online presence through targeted content strategies and SEO, enhancing brand visibility and market reach.-Specialized in HTML, CSS, and Javascript to create and optimize websites, including a major project that enhanced a hotel's online presence through significant SEO optimization.-Successfully broke down a complex design challenge and utilized third-party booking APIs, resulting in a secure, user-friendly reservation system.-Achieved a 35% increase in site traffic within 6 months for a client through novel SEO efforts, focusing on crawlability, indexation, and site architecture enhancements.-Demonstrated quick adaptability through self-taught software web design principles and through utilizing third-party APIs to meet project requirements and deliver timely client satisfaction.

-Managed a team of eight direct reports, providing leadership, mentorship, and clear direction to ensure team alignment with business goals and client needs.-Developed a system for KPIs, operational efficiency, and customer success utilizing salesforce dashboards, customer usage metrics and NPS survey data.-Fostered a culture of growth and accountability, creating clear career development paths and ensuring high employee retention and satisfaction.-Led strategic initiatives that resulted in a 40% year-over-year growth in revenue by streamlining operations, optimizing team efficiency, and expanding service offerings.-Provided direct oversight and guidance to senior managers, ensuring effective team performance and alignment with company objectives.-Tackled cash flow, budgeting, and compensation strategy for a fast-growing start-up. Advised on business strategy, fundraising, and process development.-Led the cross-functional initiative to develop an auditing application, directly collaborating with engineering teams to define product requirements, ensuring alignment with accounting system standards and customer needs.-Championed the product vision for the auditing application, providing critical design feedback and functionality enhancements-Fostered robust partnerships with stakeholders, aligning business goals and working toward strategic collaborations and innovative solutions.-Project managed the growth of multiple new departments to expand reach of the business-Oversaw and conducted HR processes such as hiring, training, retention, PIPs, onboarding and offboarding-Directly contributed to improved operations and audit efficiency for clients through meticulous requirement gathering, documentation, and iterative feedback during the development process.

Oversaw a team of 6 Account Managers in setting operational process for our full-service bookkeeping clients. Advised on software best-practices, assisted with troubleshooting, and oversaw team progress.

Supported clients through audits, bookkeeping clean up, and general software consulting for AppFolio, Yardi, Propertyware, Buildium, and Quickbooks.

Portland, Oregon Metropolitan Area

-Managed financial records in compliance with construction accounting standards, providing valuable insights for budgeting and financial planning.-Implemented and maintained ERP systems (AppFolio and QuickBooks), improving reporting accuracy and supporting business decision-making.-Managed bookkeeping for a construction and property management company and provided timely and accurate reporting to the lead accountants.-Prepared investor reporting and analyzed internal revenue and spending using QuickBooks and AppFolio.-Oversaw a bookkeeping audit that addressed multiple issues and prevented legal fines from being incurred.

Santa Barbara, California Area

-Led the customer onboarding experience, driving product adoption and engagement through personalized implementation strategies.-Provided comprehensive training on the ERP system to customers, as well as collaborated on documentation with the product team to highlight and explain new features.-Managed the outreach for high churn risk customers and proactively gathered valuable feedback and determined solutions for them to reduce churn.-Oversaw new customer implementation and onboarding and monitored product adoption during the first few months of services.-Provided timely responses to customer support inquiries via Salesforce and handled daily account communication regarding status of open support requests.

Santa Barbara, California Area

Coding Bootcamp - App Academy Open

Bachelor'S Degree

Education record