Conduct Immigration Law Research for Immigration Attorney on many subjects such as Women Against Violence, Female Mutulation in Sierra Leone .

Conducted telephone surveys using a computer assisted telephone system in a call center environment.Responsible for the maintenance of confidential information gathered for healthcare research.Followed defined procedures for escalation of issues . Collected complete, accurate and unbiased information from respondents for hospitals health systems. Achieved and maintained productivity and quality scores on an ongoing basis.

Performed all phases s of Customer Service including answering calls, data entry, multitasking, research, critical analysis, interacting with clients. Communicated and followed up with new and existing clients regarding their immigration cases. Scheduled and participated in client interviews performing the duties of a translator from French into English, and Spanish into English. Drafted correspondence , immigration forms, petition letters for review and signature by the attorney. Prepared filings to relevant federal and state agencies and departments (USCIS, DOS, DOL.) Entered case information into computerized databases and case management systems for immigration law. Assembled and organized supporting documents for petitions and applications. Conducted interpretations during attorney/client interviews, translated documentations/legal correspondence form foreign attorneys in French/English and Spanish /English.

Successfully coordinated and managed a major account list of over $ 10 million dollarsClients included Fortune 500 companies, national retail, financial and educational institutions Handled advertising order process from insertion order to publication with minimal supervision Entered orders, processed contracts, and reconciled accounts, among other tasks Processed payments, generates financial reports, and applied rate exceptions to keep accounts current Ensured accurate billing by planning and executing monthly audit of customer accounts Assisted in the orientation and training of new team members Managed the entry of change/cancellation forms into SAP system. Served as liaison between credit department and sales staff. Coordinated and communicated sales space and copy deadlines for all publications, ensuring all ads were ordered correctly by deadline. Coordinated special magazine ad sections and ad layout requests. Followed up on any emails issued by Production for late changes to ads or release of proofs as necessary. Troubleshoot ads/accounts (changes, cancellations, billing, errors or adjustments).Researched leads and assists with submission of spec ads. Provided customer service to call-ins and existing customers. Maintained files of current and archived sales contracts. Delivered pre-payment forms to accounting dept. as necessary

Worked closely with the Regional Government Affairs Director/Attorney and coordinated lobbying efforts during franchise renewal process, and the renewal o ownership changes negotiations resulting in a ten year cable franchise. Supervised all back office functions of regulatory compliance. Represented Local Cable Franchise at ANC meetings and Acted as Liaison in handling complaints form DC Council Members, Constituents Directors and Advisory Neighborhood Counselors (ANC.) Monitored and maintained compliance requirements of the FCC Public and Technical Inspection Files. Managed the system's Leased Access process and coordinated contract requirements with corporate office.Mediated and settled customer complaints in DC Small Claims Court. Coordinated and represented Comcast DC at community affairs events. Selected as the finalist Management Trainee to Regional Director of Government Affairs over 15 candidates.Produced the first employee newsletter for the cable system monthly. Answered and resolved complaints from the DC Office of Cable Television & Telecommunications (OCTT) over the phone, face to face and in writing. Handled over 75 calls a day and 50 pieces of correspondence.