• Orchestrate the overall operational delivery of a successful Executive Program (EP); final decision-maker during live EP• Created processes and procedures for Production of EPs, none existed prior• Management of EP backwards plan and run of show script• Ensure EP is on time and troubleshoot when issues arise in real time• Partner with Product Manager (PM) to design and execute all aspects of the EP for optimal results andconsistently high levels of performance and client… Show more • Orchestrate the overall operational delivery of a successful Executive Program (EP); final decision-maker during live EP• Created processes and procedures for Production of EPs, none existed prior• Management of EP backwards plan and run of show script• Ensure EP is on time and troubleshoot when issues arise in real time• Partner with Product Manager (PM) to design and execute all aspects of the EP for optimal results andconsistently high levels of performance and client satisfaction throughout the entire Participant experience;including EP agenda creation/maintenance, menus, swag, off-sites, venue selection• Establish and maintain relationships with Facilitator, Logistics, Hospitality, A/V to execute andtroubleshoot PM design• Advocate and actively ensure that the Participant Experience is the highest priority throughout the team• Provide and guarantee a memorable and top quality customer service during programming Show less

• Created a welcoming environment for more than 90 high-powered C-level executives from 30+ countries• Advocated for EP Participant needs and identified solutions to challenges they experience during EPs• Created processes and procedures for Hospitality of EPs, none existed prior• Managed all client issues and queries to complete client satisfaction as their sole point of contact• Created processes to improve efficiency in Hospitality workflow (i.e. implemented mail merge… Show more • Created a welcoming environment for more than 90 high-powered C-level executives from 30+ countries• Advocated for EP Participant needs and identified solutions to challenges they experience during EPs• Created processes and procedures for Hospitality of EPs, none existed prior• Managed all client issues and queries to complete client satisfaction as their sole point of contact• Created processes to improve efficiency in Hospitality workflow (i.e. implemented mail merge techniquesfor Participant communications, diplomas, badges, etc.)• Oversaw personnel during programs such as recruiting, training, and monitoring staff• Managed onsite program registration process and team Show less

• Planned, directed, organized, and executed public, private, and corporate events for TechShop• Maintained healthy relationships with TechShop Corporate Partners (Singularity, Google, Facebook, etc.)• Assisted General Manager in identifying, hiring, training, and managing new event staffing• Coordinated local outreach and development of community-building events and workshops• Communicated with fellow staff members to ensure events and workshops were executed smoothly•… Show more • Planned, directed, organized, and executed public, private, and corporate events for TechShop• Maintained healthy relationships with TechShop Corporate Partners (Singularity, Google, Facebook, etc.)• Assisted General Manager in identifying, hiring, training, and managing new event staffing• Coordinated local outreach and development of community-building events and workshops• Communicated with fellow staff members to ensure events and workshops were executed smoothly• Liaised and negotiated with suppliers and caterers• Maintained inventory of event materials, equipment, and facilities used Show less

• Managed relationships between staff and members• Managed memberships and classes through TechShop's Customer Relations Management program• Welcomed members, visitors, answered phones and e-mails, provided excellent customer service• Managed class rosters, class handouts, and checked in class attendees• Processed payments for membership, classes, services and retail purchases through QuickBooks• Processed new memberships including sales, orientation and paperwork

• Cared for 120 chickens to produce eggs. Fed and supplied water; cleaned chicken coops and nests; collected, inspected, cleaned, and packed eggs• Maintained house garden and apple orchard• Volunteered at the Heal Project Farm in El Granada. Assisted with harvest, planting and maintenance• Provided customer support at the Coastside Farmers' Market in Half Moon Bay and Pacifica

• Taught fifth through twelfth grade orchestra classes in a diverse school district• Developed and administered lesson plans applying the New Jersey Standards for Music Education• Created and managed middle school orchestra lesson schedules annually• Organized field trips, yearly spring and winter concerts, and district wide orchestra festivals• Created and produced concert programs, individual student schedules and various class handouts using MailMerge, Microsoft Excel and… Show more • Taught fifth through twelfth grade orchestra classes in a diverse school district• Developed and administered lesson plans applying the New Jersey Standards for Music Education• Created and managed middle school orchestra lesson schedules annually• Organized field trips, yearly spring and winter concerts, and district wide orchestra festivals• Created and produced concert programs, individual student schedules and various class handouts using MailMerge, Microsoft Excel and Microsoft Word• Volunteered to chaperone musicals, drama productions, various concerts, and field trips• Set and managed district wide professional relationships between administration, faculty, pupils and parents• Catalogued middle school library in Microsoft Excel• Developed and implemented Google Documents for parental data input Show less

• Responsible for point of sale operations in internationally prominent high volume fast paced niche retail • In-person and multi-line telephone customer service • Managed merchandise and product placement

• Responsible for picking, packing, shipping and receiving orders• Responsible for keeping the stockroom neat, organized and easily accessible• Managed employees at The College of New Jersey Bookstore on weekends• General bookkeeping: counted in and down registers, managed deposits, verified accuracy of safe amount• In-person and multi-line telephone customer service • Administered day-end reporting