Marie Barnes Email & Phone Number

Ewing, New Jersey, United States

Ewing, New Jersey, United States

Supervision of the day to day operations of the Client Billing (A/R) team, Performance management of ~6 staff members, Management of the month-end interface between the loan sub-ledger and the billing system and all maintenance within the billing system, Ensures execution of key departmental controls and departmental and company policies, Maintenance of.

Completed various general accounting functions related to client billing and accounts receivable, including:General ledger reconciliations (balance sheet), journal entries and accruals, financial controls, ACH/wires for any residual funds owed to clients, preparation of Accounts Receivable Aging, monitorization of receipt of receivables, preparation and.

Acted as primary interface subject matter expert for clients and/or vendors, providing support in development and mapping of data interface files. Performed User Acceptance and Quality Assurance Testing, in order to obtain sign-off to move interface into production. Efficiently maintained all post implementation interface support. Performed problem.

Assisted in the development and execution of the organization’s procedure for Treasury IRII Reporting under the HAMP program, ensuring compliance under the program requirements. Developed and implemented the procedures for the reconciliation and application of Treasury IRII HAMP Servicer/Borrower Incentives funds. Processed all monthly delinquency.

Provided exceptional service to inbound callers through consultative listening, researching, and taking ownership to meet the individual needs of customers. Proactively followed up to ensure escalated issues were fully resolved. Demonstrated strong personal productivity to achieve a solid performance on key department call metrics.

Represented the branch and provided a high-level of customer service, while performing a range of retail banking services. Worked through customer challenges and promoted retail banking initiatives as directed.