My role is to work in close collaboration with the Talent Acquisition Management Team to support delivery and success of the Talent Acquisition Team - I currently lead a team of 8 amazing Talent Acquisition Consultants nationally and remotely. Our team works with a focus on collaboration, motivation, being curious, sharing our experiences and knowledge and these are the contributors to our teams’ successes. We value the individual ideas, beliefs, and professional strengths that each of us bring… Show more My role is to work in close collaboration with the Talent Acquisition Management Team to support delivery and success of the Talent Acquisition Team - I currently lead a team of 8 amazing Talent Acquisition Consultants nationally and remotely. Our team works with a focus on collaboration, motivation, being curious, sharing our experiences and knowledge and these are the contributors to our teams’ successes. We value the individual ideas, beliefs, and professional strengths that each of us bring to our role and department, and this allows us to help each other focus on our present and future goals of our department and people. - Demonstrated experience in positive and professional people leadership- Strong drive for results and commitment to high-calibre service and performance delivery- Facilitator for our Hiring Managers Nationally - Masterclass Recruitment Training- Experience in Talent Acquisition with a strong record of success- Demonstrated high-level stakeholder management capability, including engaging and influencing senior leaders- Strong presence with the ability to earn trust and credibility quickly; I have had the opportunity to train and develop our Business Managers and work closely with our Regional Managers to identify. gaps and opportunities to improve our candidate experience and most importantly our recruitment. processes.- Ability and desire to think differently and creatively for continuous improvement- Strong planning and organisational skills - Experience in delivering team performance in line with set targets and KPI’s- Capable with metric / reporting analysis and performance managementAchievements: Meeting and succeeding KPI'sTalent Acquisition | Recruitment Strategy | Stakeholder Management | Team Leadership | Diversity and Inclusion | Candidate Experience | Talent Pipelining | Behavioral Interviewing | ATS Technology | Employer Value Proposition | Data-driven Decision Making | Networking Show less

Responsible for identifying the current and future hiring needs, acquiring, assessing, actively sourcing and hiring candidates to fill open positions within the Employment Services Business Unit (Jobactive & Disability) throughout NSW/Regional.- Strong proficiency with Pageup - recruiting and applicant tracking system experience- Excellent skills and abilities in ongoing workload management- Conduct applicant pre-screening, interviews, online personality assessments (Traitify)… Show more Responsible for identifying the current and future hiring needs, acquiring, assessing, actively sourcing and hiring candidates to fill open positions within the Employment Services Business Unit (Jobactive & Disability) throughout NSW/Regional.- Strong proficiency with Pageup - recruiting and applicant tracking system experience- Excellent skills and abilities in ongoing workload management- Conduct applicant pre-screening, interviews, online personality assessments (Traitify) and contracts- Using various sourcing channels to find suitable candidates (LinkedIn, Seek Talent Search, Indeed, Facebook, Community Job pages, referral)- Create job advertising to various social media and channels to attract candidates - Coached and partnered with approx. 20 hiring managers (regional managers and business managers); inclusive hiring practices, interview coaching/feedback, diverse hiring sourcing, job briefs & a moderator for internal training regarding all things recruitment to approx. 180 Business Managers nationally- Able to work productively and efficiently with little to no supervision or as part of a hiring team- Collaborate with hiring managers to achieve desired outcomes - Continuously support the Talent Acquisition and business strategies, goals, shared values, culture and mission of APM/Employment Services- Was actively involved in the interview guidelines- Acting as brand ambassador in providing first-class candidate experience throughout the hiring processAchievements: Meeting and exceeding weekly/monthly placement requirements, - excellent record of identifying and placing suitable candidates - Time to Fill Avg. within 10-20 days. Built a talent pipeline of approx. 400 suitable candidates for future roles across NSW - Written and verbal appreciations from the State Leader/Regional Managers & Business Managers on my passion and ongoing support in delivery of their recruitment requirements Show less

Travel Associates is a boutique travel agency with a total focus on uncompromising customer service bringing together the most knowledgeable and well travelled advisers across Australia. Experience lies at the heart of everything we do - 80% of our consultants have at least 8 years industry experience and all have a lifetime of personal travel experiences to draw from. My role as the National Talent Acquisition Specialist with Flight Centre Travel Group is to look after all recruiting… Show more Travel Associates is a boutique travel agency with a total focus on uncompromising customer service bringing together the most knowledgeable and well travelled advisers across Australia. Experience lies at the heart of everything we do - 80% of our consultants have at least 8 years industry experience and all have a lifetime of personal travel experiences to draw from. My role as the National Talent Acquisition Specialist with Flight Centre Travel Group is to look after all recruiting needs for all premium and emerging brands; Travel Associates, Travel Partners and Support roles within these brands.• Experience in the continual development of talent pipelines and sourcing potential candidates• Proficient in using sourcing channels; Seek / Indeed / LinkedIn*Recruiter• Experience in understanding and implementation of recruiting metrics to drive outcomes• Proficient in using company software (PageUp) and databases to connect with and reach out to potential candidates• Experience with building Job Advertisements• Experience in developing and executing recruiting marketing and branding strategies• Experience working closely with external Recruitment Agencies to ensure accuracy with sourcing potential candidates• Ensure on-boarding for new placements and the necessary paperwork is completed promptly and accurately• Conduct screening interviews with potential candidates• Provide feedback to management about details regarding applications• Provide weekly reports on recruitment activity • Proficient in screening techniques, assessing skills, experience and qualifications of potential candidatesAchievements; Meeting and exceeding recruitment targets Show less

My duties as a Quality Assurance Officer (APS4) with Stellar are the following;• My duties and responsibilities have taken me from working in MyGov, Centrelink in the Older Australian’s Department to Quality Assurance. • Answer inbound and outbound calls• Quality assurance activities to ensure the accuracy and appropriateness of information and procedures• Communicate and work closely with customers/employees to ensure great customer experience and resolve any customer… Show more My duties as a Quality Assurance Officer (APS4) with Stellar are the following;• My duties and responsibilities have taken me from working in MyGov, Centrelink in the Older Australian’s Department to Quality Assurance. • Answer inbound and outbound calls• Quality assurance activities to ensure the accuracy and appropriateness of information and procedures• Communicate and work closely with customers/employees to ensure great customer experience and resolve any customer issues, updates and problems.• Updating and offering support and information to customers/employees and promoting self-service products and services at all times• Follow the Social Security Act. along with company policy and procedures to ensure a high-level of accuracy, proficiency and attention to detail is always provided to our customers• Work closely with Financial Institutions in updating and recording information on their customers' profiles with Centrelink. Show less

I work with SME organisations to achieve real cost reductions with improved processes and less administrative overheads. I am passionate about leveraging the experience and expertise of the best travel programs nationally for the benefit of my clients. I believe that business Travel Programs are an opportunity to improve staff loyalty and productivity while driving best value from travel expenditure.• Consolidation of organisation Corporate Travel Program• Drive Compliance•… Show more I work with SME organisations to achieve real cost reductions with improved processes and less administrative overheads. I am passionate about leveraging the experience and expertise of the best travel programs nationally for the benefit of my clients. I believe that business Travel Programs are an opportunity to improve staff loyalty and productivity while driving best value from travel expenditure.• Consolidation of organisation Corporate Travel Program• Drive Compliance• Reduce Staff Travel Risk• Improve employee/travel booker productivity and satisfaction• Report and Review Booking Behaviours; driving the right and educated booking behaviours• Expense Management• Hotel, Airline & Car Hire Consolidation & Contract ManagementProficient in using Salesforce / Excel / Tramada / BI ReportsAchievements; 90% retention 2017/2018 - 100% retention 2018/2019 Managing a successful portfolio $20+Million / SME businesses Show less

•Establishes and maintains files of major accounts and assists General Manager in maintaining the accounts management system•Implement all scale action plans related to the respective market•Closely monitor accounts revenue and business production for Corporate/ Wholesale / FIT / MICE / LSG (long staying guests) groups•Project managed implementation of Brisbane Visitor Centre’s to go live with booking rooms through Bookeasy/Tourism Holdings as of January 2016•Initiated working… Show more •Establishes and maintains files of major accounts and assists General Manager in maintaining the accounts management system•Implement all scale action plans related to the respective market•Closely monitor accounts revenue and business production for Corporate/ Wholesale / FIT / MICE / LSG (long staying guests) groups•Project managed implementation of Brisbane Visitor Centre’s to go live with booking rooms through Bookeasy/Tourism Holdings as of January 2016•Initiated working closely with China Regional Sale Operators to drive group occupancy using Tourism Australia’s Key Distribution China Partner program list 2015/17•Attend major travel functions and promotional events and promote sales for the hotel•Reviews direct competition and conducts regular research •Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, written communications•Establishes good working relationships within the department and with other departments•RFP / Tender applications through Nexus, Lanyon, Cvent Show less

•Supported the General Manager on a day-to-day basis in an operational capacity to achieve objectives•Lead, coached and motivated a team of 13 staff •Managed the recruitment process and implemented the onboarding and training. •Facilitated the training, development and succession planning activities across the business•Performance management •Developed and maintained relationships with key stakeholders increasing hires by 30%•Managed the operation and maintenance of all… Show more •Supported the General Manager on a day-to-day basis in an operational capacity to achieve objectives•Lead, coached and motivated a team of 13 staff •Managed the recruitment process and implemented the onboarding and training. •Facilitated the training, development and succession planning activities across the business•Performance management •Developed and maintained relationships with key stakeholders increasing hires by 30%•Managed the operation and maintenance of all vehicles, working closely with third party operators•Effectively controlling branch costs •Management of external contractors•Product training and updates with travel agents•Establish and maintain excellent relationships with all stakeholders and colleagues through effective networking and development of high value relationships•Achieved budgets in accordance with JUCY’s business objectives•Developed and Managed the Maintenance Magnet Identification Process for our Fleet Management (project managed the national roll out to all 4 JUCY Rental locations in Australia)•Involved with the new and developed Brisbane Branch project•Increased all Ancillary/Retail sales by 58% 2014-2015 •Increased walk-up conversion by 42% 2014-2015•Increased all applicable fee charges (Credit Card/Additional Driver/Administration) by 39%•100% staff retention 2014/2015 Show less

•Administration/Accounts•Event Management•Business Development Management•Fashion & Beauty Buyer•Digital Marketing•International Account Management[Note: Family business]

•Successfully managing 10 travel offices + 1 call centre throughout Queensland – up to 70 staff •Instrumental in complete turnaround of under-performing sales staff; set expectations, sales and operations strategies and instituted individual team-member accountability resulting in 25-45% individual revenue increase in 2011 and from Jan 2012 – July 2012 saw us at a 18.5% growth Year on Year•Research and develop additional partner sales opportunities•Successfully opened a new Travel… Show more •Successfully managing 10 travel offices + 1 call centre throughout Queensland – up to 70 staff •Instrumental in complete turnaround of under-performing sales staff; set expectations, sales and operations strategies and instituted individual team-member accountability resulting in 25-45% individual revenue increase in 2011 and from Jan 2012 – July 2012 saw us at a 18.5% growth Year on Year•Research and develop additional partner sales opportunities•Successfully opened a new Travel Branch in Mackay•Facilitated and project managed the Travel Call Centre; concentrating on Travel Insurance and Cruise - implemented operational and sales strategies and systems to assist with productivity•Responsible for leading a contact Centre team to achieve key service levels and provide an excellent customer experience•Provided training on products, services and destinations •Earning multiple company awards in recognition of performance through our stakeholders as well as internally•Account Managed the travel industry key partners•Project managed and implemented; a paperless travel consulting process and feedback management online process •Event managed and MC for the 2011/12 RACQ travel awards gala & trade shows•Facilitated team building programs/activities for travel department staff•Managed our Key Corporate Business Travel Accounts; 5 external and RACQ internal business travel being the largest – monthly spend between $13k - $150k •Human Resource Management; recruitment, job descriptions, interview questions and disciplinary procedures•Worked with Organisational Development regarding any internal training programs and staff development needs•Development of Key Result Area (KRA’s) for the travel staff and the Performance and Quality Coach Show less

•Transitioned from senior Travel Consultant to an Assistant Manager under 6 months due to my drive, passion and excellent sales and customer service delivery•Administration duties•Average net profit per month between $12K-$23K•Recruitment of new travel consultants•Facilitated new starter program training, buddy systems and team building programs in store. Training and mentoring consultants into million dollar consultants within 12 months was our goal which was achieved.… Show more •Transitioned from senior Travel Consultant to an Assistant Manager under 6 months due to my drive, passion and excellent sales and customer service delivery•Administration duties•Average net profit per month between $12K-$23K•Recruitment of new travel consultants•Facilitated new starter program training, buddy systems and team building programs in store. Training and mentoring consultants into million dollar consultants within 12 months was our goal which was achieved. •P&L and budget management, reconciliation of bank and supplier statements•Travel Account Management, $20k - $1.5Million key accounts•Auditing and assurance of client files Show less