Marie Bauer Email & Phone Number

-Identifies, corrects, and reports department errors-Assists in the development and implementation of procedures which ensure accuracy of all balance write-offs-Verify quality assurance standards are met-Equips contact center agents working directly with students to provide accurate and efficient answers to their account questions-Collaborates with team.

-Developed excellent oral and written communication skills by handling a high volume of calls, emails, and chats-Administered creative solutions in escalated situations-Provided exceptional customer service to students and families-Assisted students with financial concerns and planning during enrollment