Created, structured and executed websites for various clients.

Managed five large OEM accounts totaling millions of dollars and supervised the operations of our daily advertising accounts with our internal teams.Trained our internal teams on the technical and overall guidelines and requirements of our programs.Launched programs from their inception, setting up analytics, parameters of advertising and operations, communication with partners and internally.Maintained advertising industry standards, conducting Heavy ups, reporting and assisted the sales and client services team in acquiring new business.Reviewed points of data, conducted and maintained several reports delivered to our partners.Traveled to meet our Canadian partners in order to expand our footprint in the Canadian market.Documented through Sharepoint, Salesforce, Workfront & Allocadia.

DIGITAL STRATEGIES: Led performance-focused interactions with automotive dealership clients, delivering integrated marketing website strategies and exceptional customer support. Collaborated closely with dealerships and internal teams to align business goals with website and organic strategies, as well as other digital marketing endeavors. Managed international accounts, small and large, fostering revenue growth and building strong client relationships. SOCIAL MEDIA & SEARCH OPTIMIZATION: Crafted compelling monthly ad copies for Google Business Profile, contributing to project frameworks. Leveraged analytics and SEO principles to drive performance enhancements and supply insights for improved customer experiences and conversions. Managed both small and multi-million dollars dealerships international accounts, creating sales opportunities and earning client trust. TECHNICAL SUPPORT: Supported French Canadian clients with technical related issues. Assisted with reactive technical call outs and issue triage in both languages. Active listening, escalations & more. CONTENT CREATION: Created French educational videos and performed translations for our French-Canadian clients and marketing team. ACCOUNT MANAGEMENT - CROSS-TEAM COLLABORATION Acted as a liaison between clients and internal teams, ensuring seamless communication and successful strategy execution. Thorough understanding or strategy and execution in domains, SEO, digital marketing, inventory management systems, and the automotive industry in order to properly tap in appropriate resources to achieve desired results. PUBLIC RELATIONS - Attended industry trade shows, conferences, and manufacturer meetings to generate business and revenue and grow the companies brand confidence. i.e Google Canada Offices, GM US, GM Canada, NADA. SKILL SETS: Google Analytics, Salesforce, Tableau, SEM Rush, Photoshop, AI content creation tools, and various conference call platforms.

Manage Digital Marketing design, strategy and implementation for highly influencial automotive dealerships representing brands such as General Motors, Volkswagen, Hyundai, MINI, BMW, Lexus and KIA.CONSULTATION: Consult closely with assigned clients to optimize their digital marketing presence and ensure that their strategy is aligned with their business objectives.DIGITAL MARKETING STRATEGY: Carry regular conversations with customers about the use of SEO, SEM (display, retargeting, mobile), Social Medias, offline advertising and Reputation Management in order to reach the optimal customer for their product. Monitor and analyze paid search campaigns and make changes to optimize performance metrics; and drive regular, positive contact with clients to review program strategies and performance.WEBSITE OPTIMIZATION: Proactively analyze client websites to identify necessary content changes and/or performance issues. ACCOUNT MANAGEMENT: Interact professionally and confidently with Cobalt clients, Sales Executives and other Cobalt personnel and prepare monthly performance reports for clients and internal performance reports as specified by management.MENTORING: Assist with the coaching and training of new Account Managers on developing tools necessary to their success into the Digital Marketing field.PUBLIC RELATIONS: Attend various events throughout the year (NADA, Digital Dealer Conference) in order to assist the Marketing Department promote the company's vision and Services Department offerings. Assist in the delivery of classes and maintain assigned booth.

CUSTOMER SERVICE: Took a high volume of calls from dealerships across North America. Practiced conflict-resolution techniques with potential escalation cases. Sold basic products complimentary to their existing products.TECHNICAL SUPPORT: Supported customers with software and web related issues (domains, HTML, browser settings). Documented every customer contact on Salesforce. Identified outages or issues with our products and sent report to appropriate resources.INTERNATIONAL BUSINESS: Represented the company by supporting French speaking customers for a variety of issues ranging from technical questions to billing issues.

CUSTOMER SERVICE: Handled a high volume of calls from customers from Canada and the United States about their Nintendo products. TECHNICAL SUPPORT: Escalated hardware and/or software technical problems in conjunction with Nintendo systems. Collected and researched technical problems associated with consumer issues to develop solutions and resources for the department. Assisted consumers with setting up and/or using a wireless network with their Nintendo systems.WEBSITE MAINTENANCE: Assisted in identifying issues in the French content found on nintendo.com.

RESEARCH: Obtained contracts documentation from various buyers on Local, State and Federal level.PROCUREMENT: Built a rapport with possible customers and asked pertinent questions to help present an accurate quote. Filled out contracts while reviewing all hidden clauses and provide appropriate additional information.

CUSTOMER SERVICE: Offered assistance to customers and suggested ideal gifts, size and color palettes. RESPONSIBILITIES: Maintained a clean environment and built appealing displays. Opened and closed the store. Sent credit transactions for the day.

ORDERING: Maintained and brought periodical selection, bringing new titles to the shelves and adjust the draws to reflect the demand. Filled in monthly expenses reports. Detail-received merchandises and performed returns to various distributors.MERCHANDISING: Shelved and maintained the periodical section while assisting customers finding the material that will satisfy their needs.RETAIL EXPERIENCE: Helped customers locating books, music, DVD's through the store with the use of various computer programs.Assisted at the registers for transactions, returns. Assisted Borders Café in the confection of beverages and in the closing and cleaning procedures. Received and unpacked pallets of books so that they would reach the floor within 24 hours.