- Spearheaded the training development, implementation, and execution of Home Hardware Canada’s Scene+ Loyalty and Scotiabank Credit program, providing strategic guidance and subject matter expertise to ensure smooth delivery of the programs across Canada, successfully surpassing the loyalty target by 200%.- Created a workforce-specific learning strategy and conceptualized and developed training materials to support the Training Rollout Plan (video, virtual, in-person, and front-line… Show more - Spearheaded the training development, implementation, and execution of Home Hardware Canada’s Scene+ Loyalty and Scotiabank Credit program, providing strategic guidance and subject matter expertise to ensure smooth delivery of the programs across Canada, successfully surpassing the loyalty target by 200%.- Created a workforce-specific learning strategy and conceptualized and developed training materials to support the Training Rollout Plan (video, virtual, in-person, and front-line job aids). Facilitated 60+ training sessions for owners, management, and employees at all levels in English and French.- Drove continuous improvement through effective coaching and performance support. Mentored sales staff with hands-on problem-solving exercises, what-if scenarios, checklists, scripts, and reference materials.- Streamlined program delivery through the training of In-Store Champions, leveraging a train-the-trainer approach to create in-store subject matter experts and achieve education and launch milestones. Show less

- Cultivated business relationships with new and existing merchant partners. Served as the primary contact for client communications, gathered requirements, and delivered solutions aligned with client objectives.- Monitored and analyzed portfolio activity and merchant usage of products. Developed KPIs, forecasted metrics, and reported on performance internally and to partners in monthly business reviews, including providing insights and recommendations within defined goals.-… Show more - Cultivated business relationships with new and existing merchant partners. Served as the primary contact for client communications, gathered requirements, and delivered solutions aligned with client objectives.- Monitored and analyzed portfolio activity and merchant usage of products. Developed KPIs, forecasted metrics, and reported on performance internally and to partners in monthly business reviews, including providing insights and recommendations within defined goals.- Collaborated with internal, cross-functional teams to design and develop growth solutions. Advocated for clients’ needs and developed strategies to optimize client solutions and increase overall sales. Show less

- Engaged directly with small, medium, and large-scale businesses to drive sales of Point-of-Sale financing products with a focus on presenting technical solutions and integrating products into client processes.- Collaborated with internal teams to understand and develop the organization’s values, creating sales plans and partnership strategies that aligned with internal standards, policies, and objectives.- Coordinated activities across Legal, Risk, and Finance to ensure smooth… Show more - Engaged directly with small, medium, and large-scale businesses to drive sales of Point-of-Sale financing products with a focus on presenting technical solutions and integrating products into client processes.- Collaborated with internal teams to understand and develop the organization’s values, creating sales plans and partnership strategies that aligned with internal standards, policies, and objectives.- Coordinated activities across Legal, Risk, and Finance to ensure smooth program execution. Supported issue management, client education, and planning to deliver profitable solutions under tight deadlines. Show less

- Engaged with stakeholders and implemented effective relationship-building strategies. Conducted market research, developed sales plans, and drove new client acquisition and retention.- Facilitated the integration of new products/ solutions into client banking activities, providing strategic advice, education, and training on new products and services.- Reviewed and analyzed client financial situations to provide individualized insights and product recommendations. Collected… Show more - Engaged with stakeholders and implemented effective relationship-building strategies. Conducted market research, developed sales plans, and drove new client acquisition and retention.- Facilitated the integration of new products/ solutions into client banking activities, providing strategic advice, education, and training on new products and services.- Reviewed and analyzed client financial situations to provide individualized insights and product recommendations. Collected information, conducted financial analysis, and proposed solutions. Show less

- Provided targeted training on compliance and business topics, working directly with the Executive team to analyze threats, identify performance gaps, and develop training programs with an emphasis on risk management, risk mitigation, and continuous improvement.- Created training tools tied to desired outcomes and performance-based goals. Developed diverse materials, including storyboards, presentations, job aids, assessments, and in-person and virtual workshops to enhance learning… Show more - Provided targeted training on compliance and business topics, working directly with the Executive team to analyze threats, identify performance gaps, and develop training programs with an emphasis on risk management, risk mitigation, and continuous improvement.- Created training tools tied to desired outcomes and performance-based goals. Developed diverse materials, including storyboards, presentations, job aids, assessments, and in-person and virtual workshops to enhance learning outcomes and drive participation/uptake.- Monitored and recorded progress against KPIs and corporate targets, evaluating program success and presenting briefings/ reports to senior leadership teams Show less