I'm passionate about simplifying business processes and improving efficiency. I've been working in quality management, compliance and process improvement since 1999. Process improvement methods hold few secrets for me, and I'm constantly seeking to acquire new skills and knowledge in various fields, either through reading or continuing education. As a result, I'm certified as an ISO 9001:2015 Senior Management Systems Auditor, I hold a Lean Six Sigma Black Belt and a Bachelor of Education by cumulating certificates in Quality Management, Workplace Trainer and Organizational Communication, and I completed an MBA in Business Management in early 2023. In the course of my various mandates, I have sought to meet the needs of organizations through rapid diagnosis and the proposal of innovative and effective solutions.