Marie Curtis Email and Phone Number

• Own and manage assigned territory driving profitable growth to achieve financial and operational targets• Lead assigned territory and agency management processes (i.e. Agency prospecting, business planning, engagement, training, compensation, etc.)• Build and cultivate mutually beneficial partnerships in person with agency owners, management, and frontline staff• Create, maintain and execute high quality agency strategies and plans to achieve direct written premium, profit and new business goals• Represent and promote Safeco brand through agency contacts (in person, video, email and phone), networking and community involvement• Identify opportunities within each agency and connect those opportunities to the right Safeco resources• Provide support (i.e. underwriting, training, troubleshooting) to agencies in an effort to build and develop high level of comfort, trust and brand loyalty to Safeco• Lead, collaborate with, influence and support internal business partners (underwriting, product, claims) to identify and capitalize on opportunities, solve problems, share key competitor and industry intel, and provide voice of our agent and customer base• Conduct and coordinate onboarding for new agencies, new producers and key personnel• Acquire competitive and market intelligence through agency engagements and networking, and share with Business Leaders• Remain current on industry topics, trends, competitors, and best practices through research, industry events, and networking and share with co-workers• Sponsor and manage all sales contests, promotions and incentives• Provide leadership and mentoring for other team members and contribute ideas for continuous improvement

• Works independently, sells and services products to accounts/territories• Builds lasting reciprocal relationships through open communication and mutual objectives• Develops new business opportunities and sales growth via strong relationships• Maintains and grows profitable book of business through aggressive product sales, upsells, cross sells and renewals in East Central territory• Develops AAA brand within Independent Agency channel• Responsible for the market development and agency production support activities including: recruitment, scaling candidates, installation of candidates, on-going validation of training programs to ensure successful agency producers• Works closely with the underwriting staff to resolve underwriting and compliance issues between underwriting and agents• Develops and implements annual business plans and goal setting in order to service and retain existing customers, increase market penetration, and influence quality of business• Analyzes and generates reports to track progress and strategies• Manages, evaluates, and negotiates with independent agencies to achieve profitable premium growth• Analyzes the market potential and the quality of an assigned book of business in order to identify potential problems and areas of improvement and growth• Analyzes competitor’s rates and products via contacted independent agents and works with product manager• Trains independent agents on ACG (Auto Club Group) products to ensure agency knowledge on products and procedures• Identifies rollover opportunities, negotiates terms, leads rollover team in gathering information, and monitors progress of rollover on an ongoing basis • Assists upper management in developing annual corporate business plans • Ensures adherence to corporate controls and state insurance regulations• Resolves escalated issues across entire company (i.e. Underwriting, Claims, Processing, Product)

• Coordinate with independent agents to establish and build a brand with Progressive (including outdoor/indoor signage, Yellow Page ads, Websites, and SEO)• Work with agents to help establish their online presence through Google My Business which includes claiming their listing, completing their Google profile, and generating Google reviews• Supply independent agents marketing materials to use and distribute at tradeshows in order to brand and promote Progressive• Collaborate with Account Sales Reps (ASRs) and agents on how to build brand awareness and grow business• Manage National Yellow Page Program (Agency), which is an $8M expenditure • Provide monthly data in order to measure effectiveness of marketing campaign

• Interacting with customer to determine source of claim while gathering information and assigning to appropriate area for handling• Consistently provided superior customer service while securing information on new losses; and updating information on existing claims• Serve as mentor for new claims trainees in order to answer questions and ensure customers are being provided exceptional customer service• Creator of internal marketing material for CAT kickoff and Hail Campaigns; Bridge Program; and various team contests.

Responsible for interfacing with customers on all facets of sales and marketing.• Managed customer base of approximately 100 accounts.• Quoted jobs and submitted proposals to decision maker(s).• Negotiated quotes and closed with sale(s) of equipment.• Entered orders for equipment, and received credit approval when necessary.• Expedited and tracked shipments.• Resolved customer inquiries.• Coordinated billing and receivables.• Displayed superior customer service.• Editor of both internal and external company newsletters.• Created and managed customer data base.• Coordinated seminars and promotional events, both internal and external.• Created and co-chaired company task force.• Designed company logo and tag line; and company mission statement.• Participated in bi-monthly manager meetings.