Marie Diaz Email and Phone Number

Directed a high-volume of clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions via a multi-line telephone system and physical meetings, boosting customer satisfaction.Managed office inventory and placed new supply orders.Entered invoice data into company databases and updated details, including customer contacts and dates to keep information current.Completed data entry tasks by updating records, transferring and storing documents into Aderant and SharePoint.Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports.Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.Maintained high-volume workload within fast-paced environment by assisting paralegals, attorneys, legal assistants, and management in their daily tasks.Delivered administrative support to team members, including setting up meetings, making copies, sending faxes, organizing documents, handling incoming and outgoing mail, rearranging schedules, and keeping control of available conference rooms

Asked inquiry questions to determine service needs and accurately input information into electronic systems.Informed customers about billing procedures, processed payments and provided payment options setup assistance.Educated customers on their benefits, services and special pricing the company offered.Documented conversations with customers to track requests, problems and solutions.Upheld privacy and security requirements established by HIPAA standards regulatory agencies.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Answered a high number of inbound calls per day and resolved clients' needs or directed them to designated individuals or departments.

Led startup and opening of Catering business and provided business development, creation of operational procedures and workflow planning.Set pricing structures according to market analytics and emerging trends.Enhanced operational performance by developing effective business strategies, systems and procedures.Directed hiring and training of new employees.Promoted business on social media platforms to maximize brand identity and generate revenue.Monitored budgets, payroll records, reviewed financial transactions and prepared monthly financial reports.Investigated and resolved complaints regarding product quality or service.Scheduled and received deliveries, checking delivery contents to verify products and maintain inventory records.