Marie-Ève Laniel Email & Phone Number

Kitchener, Ontario, Canada

Cambridge, Ontario

Canada

• Collect and ensure completeness and accuracy of information related to contractual transactions in accordance with Company policy.
• Managing contracts, including customer and partner agreements.
• Preparation and auditing of pricing template to ensure margin targets are met.
• Resolving any contract interpretation issues arising or invoice related queries from existing contracts and execution of contractual adjustments in a timely manner.
• Preparing contract amendments, renewals, sales reporting and additional orders for customers.
• Collaborating with internal departments in connection with customer and partner contract matters.

Canada

• Project/Marketing Coordinator
• Developed and launched the new Canadian professional portal Web site, achieving an increase of 350% in the number of user registrations.
• Managed and improved Eyecare Professionals Locator website and rewards program, leading to increased website visits of 60% and 78% respectively.
• Implemented and managed a Shared Services data entry team; prepared detailed task, procedures, instructions and oversaw agents’ work.
• Coordinated the Canadian inside sales program; trained three inside sales agents in French and English and assisted when inquiries were escalated.
• Implemented and managed different sales and marketing initiatives including promotions, mystery caller, shopper programs and the design and development of over 15 point-of-sale pieces.

Canada

• Database Analyst
• Introduced Microsoft Dynamics CRM to Canadian sales and marketing team. Initiated and maintained Canadian database of over 6,000 accounts.
• Trained the Canadian inside and outside sales and marketing teams; remotely, in group trainings or on a one-on-one bases on the effective use of CRM and assisted through database changes and upgrades (Saleslogix to CRM.
• Created, customized reports; collected, analyzed and reported required data in a timely manner.
• Identified business needs and adapted the database to improve sales measurement in those areas.
• Streamlined the unique identifier numeric account system as well as rewards points system into the existing database to better centralized and managed e-store program.

Guelph