Marie Gravina Email & Phone Number

Leicester, Ma Usa

Senior Individual ContributorVisually locates merchandise and other objectsVisually verifies and reads information, often in small printCommunicates effectively in person or by using telecommunications equipmentCreates documents and reports

I get satisfaction from helping others, and from making the organization run more smoothly. Educating customers on the use of self checkout registers, while answering any and all questions they might have. Also, increasing the number of customers who now use the self checkout. Keeping the equipment flowing on seven registers at a time.

Customer service within the lawn and garden department which included distributing supplies, arranging indoor plants, flowers, and trees with proper signs. Also selling lawn furniture, wood pellets, mulch, outdoor equipment and landscaping products while processing payments. Also seasonal holiday products and supplies.

Leicester, Ma

Ordering money to fill all registers within the store. Recording end of the day cash receipts, processing cash reports into the electronic system, travel expenses, deposits for the bank, and approving payroll for the week.

Responsibilities include answering all in-coming phone calls for the 210,000 sq. ft. entire store and directing them to the proper area, price changes, setting up mods, inventory prep., determine merchandise claims, arrange daily new merchandise within 5 departments, and most of all customers service.

Coordinated 1400 interviews for engineer candidates, which resulted in 355 hires and also processed all paperwork involved after they were hired.Administrative support to the Director of Engineering Tools and Services, 17 Managers and a total of 53 Engineers.

Worked with the Concord Police Dept. in Concord, MA and the Newton Police Department in Newton, MA.Responsibilities included forcasted and audited discrepancies for the U.S. Dept. of Justice "COPS" grant. Also responsible for accounts payable, accounts receivable, payroll, tax deposits, W-2's, and reconciled bank statements.

Worked in 9 departments in 18 different stores. Also selected to participate on Internal Price Quality Control Audit Team and store conversions. And received employee of the month for February, 1996.

Assisted in hiring, training and supervising new employees. Maintained personnel records, performed weekly payroll functions, verified timesheets, attendance and vacation schedules.Rotated in 24-hour crisis office coverage for emergency situations.Generated new client contracts with Hospice and area nursing home facilities through professional customer service.

B.S., Management

Activities and Societies: President of Returning Students 1989-1991Psychology/Sociology elective with a concentration in Human Resources.

High School, Business/Office Automation/Technology/Data Entry