Marie Gallagher Email & Phone Number

• Certified in SAFe5, Product Owner, Product Management, and Lean Portfolio Management• Responsible for Americas technology intake, attending intake sessions, and coordinating Epic creation in Jira, review and assessment• Excellent working knowledge of Agile methodology using Scaled Agile Framework• Responsible for the Americas portfolio product roadmap and governance process• Responsible for prioritization and planning of epic initiatives based on classification and timeline• Partner with Agile leaders on Agile transformation and continuous improvements for the Americas Agile Release Train• Partner with Global, Regional, and Cigna Enterprise counterparts for coordination of Americas Agile Release Train and cross train strategic and compliance initiatives• Responsible for Lean Portfolio Management for the Americas with a focus on continued improvement• Responsible for weekly review of intake items during the Product Owner Sync for the Americas Agile Release Train• Responsible for monthly preparation of the portfolio deck for the Americas CEO of the Roadmap, Epics in flight, under consideration, deliveries, along with issues and risks • Responsible for Changepoint administration and hiring controls for the Americas

Wilmington, Delaware

• Team management of 8 Technology Business Systems Analysts supporting the customers and clients of the Americas• Project estimation, project planning, resource planning, resource management and allocations• Team performance management, salary and bonus decisions• Contractor interviewing, selection, management, and mentoring• Partnered with Global and Cigna Enterprise counterparts for best practices for business systems analysis teams• Partnered with Strategic, Operations, Portfolio, and PMO leads on projects to support the Americas customers and clients• Partnered with leaders of a large scale multi-year initiative for state and extraterritorial mandates for both the Americas International Markets and Cigna Enterprise to ensure that milestones and goals for the program were met, inspecting and adapting as needed. This was the first Agile program using the Scaled Agile Framework.• Participated in Epic, Feature, and User Story creation and refinement to support software development for the program for the Americas applications. Participated in PI Planning sessions and scrum activities.• Led new Global Intake process for the Americas for review of project requests with technology and the business requestors to gain better understanding of the ask and gain efficiencies in estimation. Continually improved the process where there were gaps or inefficiencies.

• Performed business analysis, requirements elicitation, systems analysis, data analysis, development, testing support, and business process support• Decomposed high level information into details, abstracting up from low level information to a more general understanding• Created business requirements document (BRD), functional requirements document (FRD, and technical data mapping documents; Created current state “As Is” and future state “To Be” business process flows• Led and facilitated requirements sessions with the business and technology to ensure all requirements were captured and signed off; Participated and recommended technical solutions for projects• Projects included: Summary of Benefits and Coverage (SBC), Women’s Preventive, Provider Information Management System Americas core payer system, Diamond. Automated provider demographics, specialties, contracts, and banking information for contracted providers. This project eliminated manual entry of Provider information for providers. • Lead Systems Analyst for migration of legacy imaging and workflow system to a new technology system• Reviewed and accepted test plans, supported production rollout and warranty period• Promoted to Americas Business Analysis Senior Manager

• Overall responsibility and ownership of the software products that support the regulatory and certification assessment side of the business to keep the business running. • Primary decision maker in review and planning of product requests, defect management, and prioritization.• Responsible for budget planning and development of product roadmaps for product area.• Responsible for gap analysis, planning, coordination, requirements direction, and scheduling of new software feature development to support migration of approximately 100+ clients from numerous classic software application systems to most current product service applications.• Primary IT point of contact and subject matter expert for the regulatory and certification side of the business. • Primary responsibility for review, gap analysis, statement of work, and costing for IT work to client requests for proposal (RFP) in the Bala Cynwyd campus.• Member of Classic software migration and Business Intelligence Steering Committees.• Serve as a liaison for Program Management team in learning new processes and procedures as a result of client migrations to the most current software applications.• Participated in staff reduction planning as a result of the classic software migration. • Conduct internal and external client business meetings with all levels of management.

• Overall responsibility and ownership of the software products that support the regulatory and certification assessment side of the business to keep the business running. • Primary decision maker in review and planning of product requests, defect management, and prioritization.• Provided leadership to a team of 6 Business Analysts.• Implemented subject matter expert committees (SME) for product area review of defects change requests and enhancements to application areas.• Participated in design of automated workflow processes for work requests, release planning, and requirements management for the business.• Responsible for performance management, annual reviews and salary decisions.• Primary responsibility for review, gap analysis, statement of work, and costing for IT work to client requests for proposal (RFP) in the Bala Cynwyd campus.

• Overall responsibility and ownership of the software products that support the regulatory and certification assessment side of the business. • Primary decision maker in review and planning of product requests, defect management, and prioritization.• Management of a software development team of 15 responsible for the architecture, design and implementation of a large scale web based common application framework.• Responsible for performance management, annual reviews and salary decisions.

• Overall responsibility and ownership of the software products that support the regulatory and certification assessment side of the business. • Primary decision maker in review and planning of product requests, defect management, and prioritization.• Management of mid to large development teams responsible for the design, software development and implementation of multi-tiered Web based and client server systems. Managed and designed the reengineering of a two-tier legacy application to a multi-tiered VB COM distributed application.• Responsible for performance management, annual reviews and salary decisions.• Temporarily acted as Director of Change Management responsible for defect tracking of all internal and external business applications, Production Control and Support services, and Computer Operations functions.

• Project team leadership of software development projects and client implementations.• Mentored other software developers and support staff.• Responsible for design, analysis, and software development for various regulatory and certification applications. Technologies included - Oracle relational database and Hewlett Packard mainframe IMAGE database systems using Powerbuilder, SQL, ORACLE, COBOL, and Cognos Powerhouse (QUIZ, QUICK, QTP).