Welcome to my profile and thank you for taking the time to read this. I specialize in (commercial) order management and customer relationship management (CRM) within the telecommunications industry. In previous roles, I have worked extensively with systems such as Siebel and Salesforce, among others. Although I am not a developer, I am a business analyst with a strong technical aptitude. My Lean Six Sigma Green Belt certification reflects my passion for process optimization and working with efficient workflows.My expertise lies in bridging the gap between business and IT, primarily from the business perspective. I am adept at quickly adapting to new tasks and responsibilities in the rapidly evolving telecommunications landscape. I am confident in client-facing situations and have a proven track record of collaborating with business users to understand their requirements. I embrace new challenges and leverage cutting-edge tools to achieve optimal results. With excellent communication skills and a positive attitude, I thrive as a team player. Additionally, my strong analytical abilities enable me to swiftly solve problems. I particularly enjoy bringing order to chaotic situations.I am an invaluable asset to any team. Feel free to reach out to me for a detailed discussion of my work experience over a cup of coffee!