Making sure guests are welcomed in a professional and accurate way. Administrative tasks, planning and reservations.

Customer Service Specialist, for American region. Responsible for operational follow up for key accounts in Canada and North America. Customer Service Manager Aviation for UK, Scandinavia and East Europe and meanwhile working as a Key Account Manager for the largest customer in the United Kingdom.Responsible for supply chain , forecasting and order management. Setting up container proposals for container shipments.Be first point of escalation for particular customers with… Show more Customer Service Specialist, for American region. Responsible for operational follow up for key accounts in Canada and North America. Customer Service Manager Aviation for UK, Scandinavia and East Europe and meanwhile working as a Key Account Manager for the largest customer in the United Kingdom.Responsible for supply chain , forecasting and order management. Setting up container proposals for container shipments.Be first point of escalation for particular customers with regards to logistical issues.Facilitate communication between departments worldwide with the purpose of processing activities in a consistent en commercial approach as well as addressing issues ad composing solutions.Training of new staff. Show less

Responsible for implementing and building strong relationships with potential and existing customers in Europe and Far East, by optimizing the marketing of products and identifying opportunities to increase revenue, improve services and maximize value.Setting priorities with regard to production and capacity planning.Project manager for new items and packaging projects.

SALES SUPPORT MANAGER/ BUSINESS DEVELOPMENT MANAGER Start up of new sales support department of 10 people, dividing of operational and commercial activities. Managing the commercial department by guiding and motivating staff and making sure that the right people are at the right position. Business Development Manager, responsible for key accounts, define services to optimize service levels and costs, act as projectmanager for new service concepts and implementations at customer… Show more SALES SUPPORT MANAGER/ BUSINESS DEVELOPMENT MANAGER Start up of new sales support department of 10 people, dividing of operational and commercial activities. Managing the commercial department by guiding and motivating staff and making sure that the right people are at the right position. Business Development Manager, responsible for key accounts, define services to optimize service levels and costs, act as projectmanager for new service concepts and implementations at customer worldwide. Also responsible for tendermanagament, making sure that tenders are handled correct and on time.INTERNATIONAL PROJECTMANAGER / 1997-2000Project manager for various projects worldwide. Atlanta/USA;responsible for implementation and training of new CRM sytem, including adjustment of procedures, change management.Bangkok/Thailand;part of project team responsible for the implementation of a new bought production unit into sales company of Ster in Bangkok. Stationed in Bangkok and acting as liaison person between factory and sales office Bangkok and headoffice in Belgium.Amsterdam; worldwide responsible for necessary adjustments, implementation and training of key users at different sales offices ( Paris, Birmingham , Atlanta and Bangkok )CUSTOMER SERVICE MANAGER/ 1987-1993Overall supervision and co- ordination of customer service department . This department was responsible for the operational and commercial follow up.Key management for largest customers. Preparing budget in cooperation with the RVP. Show less

Main task to develop and implement service improvements at logistical and commercial level in close teamwork with Swedish head office in Stockholm and mill in Iggesund. Also part of project team responsible for stock optimalisation. Introduction and implementation of Service Level Agreements.

Account management for airline customers in Southern European region and Benelux.Presenting and selling of new and enchanced services by maintaining and developing relationship with customers. Pro actively work supporting customers in order to find the best customized solution for an optimal service level. Work very closely with local distribution centers in order to stay on top of market developments.

Whole new company, trading house for inflight service items for airline industry.Creating new customer service department responsible for correct order handling, purchasing and stock management. Also involved with set up of working procedures.Setting up agreements with suppliers in Spain, Italy, Far East ( Hongkong , Taiwan and Japan ) .