Mariel Gray Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Amsterdam Area, Netherlands

Amsterdam Area, Netherlands

Senior Hostess at one of Amsterdam most well known Cafe's - 'Bakers & Roasters'.

Australia, Asia

For over 2 years I was an Air Hostess with Virgin Airlines Australia.Over this period I was an enthusiastic employee, excelling in Customer Service and various Safety Roles throughout the business. These roles included;♣ Adhering to very strict and regulated safety requirements and standard operating procedures. Performing 6 and 12 monthly Civil Aviation Australia written and practical exams on safety procedures, equipment and emergency operations.♣ Required to treat and deal with minor to life threatening medical situations, unruly and threatening passengers. Completing aviation medical first aid and CPR courses every 6 months. Ensuring all reporting of all saftey incidents are done on time and to guidelines.♣ Working cohesively within a team in a restrictive and unique work environment which often required complex and “out of the box” problem solving skills.♣ Strong use of interpersonal and communication skills.♣ Adhering to a high level of grooming and deportment.♣ Adapting and embracing a constant level of change with safety and work procedures, work environment, crew and rostering of shifts. ♣ In-flight Support Crew – providing onboard training and support for new crew.

Brisbane, Australia

For over 2 years I worked as a Claims Processing officer at YOUI Insurance in Australia.The job role included;♣ Handling the processing and validation of motor and home and contents claims from start to finish whilst complying to company and industry standards including Insurance Council of Australia and Australian Competition and Consumer Commission.♣ Providing direct point of contact for the client for the duration of the claim. Handling the claim while maintaining a high level of service. Ensuring regular contact with the client via phone and email. ♣ Dealing with difficult, escalated and sensitive claims and clients. ♣ Applying an in-depth knowledge of the product disclosure statement to each and every claim. ♣ Working to a performance based salary which was heavily rewarded on productivity and customer satisfaction surveys.

Brisbane, Australia

Customer service and sales based role.♣ Operation of day-to-day workings of store, banking, reconciliation of receipts and payments.♣ Booking all international travel requirements for clients including but not limited to, flights, accommodation, travel insurance, ground transport or hire car, tours and cruises. ♣ Sourcing the best and most suitable travel options for each client based on their “needs, “wants” and budget.♣ Researching and providing information on travel and visa requirements and often processing these on behalf of clients. ♣ Monitoring of Key Performance Indicators and reaching set target/goals. Working as part of a team towards team goals.♣ Managing client database and ensuring customer standards are met with each and every customer.♣ Performing to customer expectations, whilst following company policy and procedures. ♣ Reporting to manager, area leader and wider area leader on performance. “Galileo” and “Omnis” trained and able to adapt to alternative client file systems easily.

Diploma Of Business, Travel And Tourism, Business Administration And Management, General

Senior Certificate