Senior Customer Experience Manager, Enterprise Takeback
Current
Jun 2024 - Present
AeroLeads people directory · profile
Mariel Wilding Email & Phone Number
Senior Customer Experience Manager
at
Apkudo
1 work email found
@tangoe.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Experience Manager
Location
Indianapolis, Indiana, United States
Company size
Who is Mariel Wilding? Overview
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Quick answer
Mariel Wilding is listed as Senior Customer Experience Manager at Apkudo, a company with 62 employees, based in Indianapolis, Indiana, United States. AeroLeads shows a work email signal at tangoe.com and a matched LinkedIn profile for Mariel Wilding.
Mariel Wilding previously worked as Senior Customer Experience Manager, Enterprise Takeback at Apkudo and Senior Marketing Manager (Customer Value) at Replicated. Mariel Wilding holds Bachelor Of Arts (B.A.), Integrated Communications from Butler University.
Company email context
Email format at Apkudo
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{first}.{last}@tangoe.com
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AeroLeads found 1 current-domain work email signal for Mariel Wilding. Compare company email patterns before reaching out.
Profile bio
About Mariel Wilding
I'm an experienced Customer Success Manager with a strong record of building and nurturing client relationships while driving service improvements. My dedication to growth and development is matched only by my commitment to delivering exceptional customer experiences.With a background spanning various roles, I've honed my skills in understanding customer value and crafting strategies to effectively communicate value propositions in the complex world of enterprise software. Armed with a Bachelor of Arts degree with Honors in Integrated Communication from Butler University, I possess a well-rounded skill set that combines creativity, communication, and analytical prowess.I am a highly adaptable professional who excels in customer-centric roles, leveraging my expertise to strengthen client relationships, drive service improvements, and contribute to the success of the organizations I serve.
Listed skills include Adobe Creative Suite, Graphic Design, Social Media, Public Relations, and 28 others.
Current workplace
Mariel Wilding's current company
Company context helps verify the profile and gives searchers a useful next step.
Apkudo
19 roles
Mariel Wilding work experience
A career timeline built from the work history available for this profile.
Senior Marketing Manager (Customer Value)
Enhanced customer understanding and value perception through strategic initiatives including blog posts, webinars, email marketing, and publishing instructional documents to the community. Collaborated with leadership to formulate and execute value proposition strategies based on product roadmaps. Created educational content, orchestrated campaigns, and.
Jan 2023 - Aug 2023
Senior Customer Success Manager
Expanded CSM responsibilities. Assisted customers with improving the delivery of their applications and increased product feature adoption. Identified process gaps and developed CS workflows to increase user adoption, installation success, and customer experience. Collaborated with customers to identify business and technical success criteria; created.
Jun 2022 - Jan 2023
Customer Success Manager
Mentored new CSMs. Diligently evaluated customer health, served as the primary point of contact between the engineering and product teams and independent software vendors. Identified upsell/cross-sell opportunities with customers to increase product value and NRR. Developed onboarding and support processes to increase scalability. Held regular touchpoint.
Oct 2021 - Jun 2022
Service Delivery Manager
Managed and strengthened customer relationships. Developed workflows to optimize costs and enhance the customer experience. Developed catalog databases, email templates, and automation rules. Regularly reported metrics, expanded services, and presented strategic business reviews to client stakeholders. Facilitated partner relationships and led projects for.
Aug 2019 - Oct 2021
Onsite Mobility Manager
Provided comprehensive support to Ford Motor Company, managed projects, process improvements, device deployments, and network support. Successfully resolved escalations and ensured seamless operations and exceptional customer experience. Standardized processes and reporting, established strong customer relationship, and facilitated renewal and expansion.
Dec 2018 - Aug 2019
Onsite Mobility Manager
Provided comprehensive support to Ford Motor Company, managed projects, process improvements, device deployments, and network support. Successfully resolved escalations and ensured seamless operations and exceptional customer experience. Standardized processes and reporting, established strong customer relationship, and facilitated renewal and expansion.
Jan 2017 - Dec 2018
Account Specialist
Managed accounts through diverse communication channels and efficiently handled order processing, reporting, and escalations. Mentored and trained new hires, contributed to improved best practices and software utilization.
Sep 2015 - Jan 2017
Senior Lead Challenge Course Facilitator
Facilitated trust and personal growth within high ropes participants, executed challenge course operations, trained Lead and High Course Facilitators, and assisted with inspection and maintenance.
Aug 2009 - Feb 2017
Student
Aug 2008 - May 2012
Web Support Specialist
Sep 2014 - Sep 2015
Shoe Supervisor
Performed customer service, merchandising, trained and managed part-time associates, cashiering, and visual presentations.
Apr 2014 - Sep 2014
Graphic Designer And Social Marketing Consultant
Design and prepare materials for print, including, but not limited to, annual reports, post cards, flyers, T-shirts, and business cards.
Jul 2012 - May 2014
Oct 2012 - Apr 2014
Freelance Graphic Designer
Various projects, including the commemorative program for the 2012 Indianapolis Air Show.
May 2012 - Sep 2012
Creative Intern
I work with the Adobe Creative Suite to design, resize, and alter advertisements and print materials for a variety of clients.
Jan 2012 - May 2012
May 2012 - Aug 2012
May 2011 - Aug 2011
Marketing Intern
May 2011 - Aug 2011
Team & coworkers
Colleagues at Apkudo
Other employees you can reach at apkudo.com. View company contacts for 62 employees →
NP
Nicole Pare
Colleague at ApkudoBaltimore City County, Maryland, United States, United States
View →
DP
Daniel Perry Dumanat
Colleague at ApkudoBulacan, Central Luzon, Philippines, Philippines
View →
TE
Tim Esteb
Colleague at ApkudoIndianapolis, Indiana, United States, United States
View →
IR
Israel Riemer
Colleague at ApkudoArlington, Texas, United States, United States
View →
HH
Herman Henry
Colleague at ApkudoBowie, Maryland, United States, United States
View →
MK
Muhammad Kamran
Colleague at ApkudoLayyah District, Punjab, Pakistan, Pakistan
View →
MG
Muhindo Gerald
Colleague at ApkudoKampala, Central Region, Uganda, Uganda
View →
DS
David Sweeney
Colleague at ApkudoGlasgow, Scotland, United Kingdom, United Kingdom
View →
BR
Benjamin Rogers
Colleague at ApkudoBaltimore, Maryland, United States, United States
View →
JB
Jalonzo Bateman
Colleague at ApkudoBaltimore, Maryland, United States, United States
View →
Nicole Pare
Colleague at ApkudoBaltimore City County, Maryland, United States, United States
View →
DP
Daniel Perry Dumanat
Colleague at ApkudoBulacan, Central Luzon, Philippines, Philippines
View →
TE
Tim Esteb
Colleague at ApkudoIndianapolis, Indiana, United States, United States
View →
IR
Israel Riemer
Colleague at ApkudoArlington, Texas, United States, United States
View →
HH
Herman Henry
Colleague at ApkudoBowie, Maryland, United States, United States
View →
MK
Muhammad Kamran
Colleague at ApkudoLayyah District, Punjab, Pakistan, Pakistan
View →
MG
Muhindo Gerald
Colleague at ApkudoKampala, Central Region, Uganda, Uganda
View →
DS
David Sweeney
Colleague at ApkudoGlasgow, Scotland, United Kingdom, United Kingdom
View →
BR
Benjamin Rogers
Colleague at ApkudoBaltimore, Maryland, United States, United States
View →
JB
Jalonzo Bateman
Colleague at ApkudoBaltimore, Maryland, United States, United States
View →
1 education record
Mariel Wilding education
FAQ
Frequently asked questions about Mariel Wilding
Quick answers generated from the profile data available on this page.
What company does Mariel Wilding work for?
Mariel Wilding works for Apkudo.
What is Mariel Wilding's role at Apkudo?
Mariel Wilding is listed as Senior Customer Experience Manager at Apkudo.
What is Mariel Wilding's email address?
AeroLeads has found 1 work email signal at @tangoe.com for Mariel Wilding at Apkudo.
Where is Mariel Wilding based?
Mariel Wilding is based in Indianapolis, Indiana, United States while working with Apkudo.
What companies has Mariel Wilding worked for?
Mariel Wilding has worked for Apkudo, Replicated, Tangoe, Mobi Wireless Management, and Butler University.
Who are Mariel Wilding's colleagues at Apkudo?
Mariel Wilding's colleagues at Apkudo include Nicole Pare, Daniel Perry Dumanat, Tim Esteb, Israel Riemer, and Herman Henry.
How can I contact Mariel Wilding?
You can use AeroLeads to view verified contact signals for Mariel Wilding at Apkudo, including work email, phone, and LinkedIn data when available.
What schools did Mariel Wilding attend?
Mariel Wilding holds Bachelor Of Arts (B.A.), Integrated Communications from Butler University.
What skills is Mariel Wilding known for?
Mariel Wilding is listed with skills including Adobe Creative Suite, Graphic Design, Social Media, Public Relations, Advertising, Social Networking, Nonprofits, and Marketing.
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